Patient Navigator

🕒 September 30

🇺🇸 United States – Remote

💵 $25 - $30 / hour

⏱ Part Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 48%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 46 days.
• Jobs at this company usually fill in 22 days.
• Reposted 2 times.

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FamilyWell Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2022

⚕️ Healthcare Insurance

🏥 Healthcare

🧘 Wellness

Healthcare Insurance • Healthcare • Wellness

FamilyWell Health is a healthcare company that specializes in providing integrated behavioral health services for pregnant and postpartum individuals. By incorporating mental health support into obstetric practices, FamilyWell aims to address the significant number of women experiencing perinatal mental health issues. The company's services are covered by insurance, allowing obstetric clinics to offer easily billable care while improving patient outcomes through timely access to mental health resources and support.

📋 Description

• Serve as a welcoming and supportive point of contact for patients seeking mental health services • Conduct introductory calls to explain FamilyWell's services, answer questions, and help patients understand their care options • Build trust and rapport with patients through compassionate, professional communication • Proactively reach out to patients by phone, text, and other communication channels to support enrollment and engagement • Help patients navigate barriers to accessing care • Assist patients with scheduling appointments and connecting with appropriate care providers • Coordinate with clinical and operations teams to ensure a smooth patient experience • Follow up with patients who miss appointments or need additional support staying connected to care • Help identify and resolve scheduling challenges and other administrative barriers • Support continuity of care through timely communication and follow-up • Help patients understand their insurance coverage, potential out-of-pocket costs, and payment expectations • Assist with collecting and verifying patient information • Maintain accurate and timely documentation in the electronic health record (EHR) and other patient management systems • Support administrative processes that help patients access care efficiently • Identify opportunities to improve the patient journey and reduce barriers to care • Collaborate with team members to troubleshoot patient concerns and improve workflows • Contribute to a positive, patient-centered culture focused on accessibility, responsiveness, and high-quality service

🎯 Requirements

• 1–3+ years of experience in patient navigation, healthcare administration, patient experience, customer service, or a related role • Excellent interpersonal and communication skills, with a warm, empathetic, and professional approach • Strong organizational skills and attention to detail • Ability to manage multiple priorities in a fast-paced, remote environment • Comfort using technology, learning new systems, and communicating with patients by phone, text, and email • A proactive, solutions-oriented mindset and a commitment to delivering an excellent patient experience • Ability to work both independently and collaboratively with a multidisciplinary team • Preferred: Experience working in healthcare, behavioral health, or women's health • Preferred: Familiarity with health insurance benefits and patient scheduling • Preferred: Experience using electronic health records (EHRs) or patient management platforms • Preferred: Bilingual in English and Spanish

🏖️ Benefits

• Potential to grow into a full-time position with benefits

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