Practice Associate

Job not on LinkedIn

🔥 12 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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FamilyWell Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2022

⚕️ Healthcare Insurance

🏥 Healthcare

🧘 Wellness

Healthcare Insurance • Healthcare • Wellness

FamilyWell Health is a healthcare company that specializes in providing integrated behavioral health services for pregnant and postpartum individuals. By incorporating mental health support into obstetric practices, FamilyWell aims to address the significant number of women experiencing perinatal mental health issues. The company's services are covered by insurance, allowing obstetric clinics to offer easily billable care while improving patient outcomes through timely access to mental health resources and support.

📋 Description

• Create appointments and paste clinical and administrative notes between EHR systems so both records stay current • Document changes accurately and promptly following each appointment, cancellation, or reschedule • Run reports to identify no-shows and late cancellations across the caseload • Text and call patients to reschedule missed or cancelled appointments • Notify referring providers when patients are lost to follow-up • Process charges for no-show and late-cancel appointments per policy • Text patients to schedule and confirm appointments • Support handoffs after intake and between therapy, psychiatry, and collaborative care • Work with providers to resolve scheduling conflicts and follow-up gaps • Communicate patient status to referring clinicians • Follow escalation pathways for clinical concerns • Answer the FamilyWell phone line, route calls, and take messages • Represent FamilyWell professionally and warmly with patients and partners • Maintain timely and accurate EHR documentation, outreach, charge processing, and call handling

🎯 Requirements

• 1+ years in an administrative, scheduling, medical front-office, or customer service role • Comfort working across multiple EHR or software systems simultaneously • Strong attention to detail, particularly with data entry and charge processing • Clear, warm phone and text communication with patients • Strong customer service skills • Ability to manage a high volume of tasks and follow-ups without dropping details • Preferred: Experience with Healthie, EcW, or a comparable EHR • Preferred: Experience with medical billing or charge posting • Preferred: Experience answering calls and customer service • Preferred: Behavioral health or healthcare administrative experience

🏖️ Benefits

• Full-time, non-exempt employment status • Training provided for Healthie, Spruce, partner EHR systems, and internal Registry tools • Equal opportunity employer committed to building a team that reflects the patients it serves