Pet Nutritionist, Customer Service

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🔥 0 minutes ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $21 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

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Farmina

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1965

👥 B2C

🧘 Wellness

B2C • Wellness

Farmina is a company focused on pet nutrition and pet care. It offers a range of pet food products for dogs and cats under various brands like Farmina Vet Life, Natural & Delicious, and N&D Quinoa. Farmina emphasizes the quality of ingredients and scientific research in its pet food offerings. The company also provides nutritional support, a pet care program, and innovative solutions such as the Genius App for pet owners. Additionally, Farmina operates various programs like the Farmina Groomer Club, Breeder Club, and Shelter Program to support professionals and institutions in the pet industry.

📋 Description

• Support a minimum of 40 pet parents daily by providing solutions while ensuring the pet parent is satisfied. • Learn to identify customer needs to recommend the appropriate product and service offerings. • Respond to customer queries via phone, email, SMS, etc. • Provide clients nutritional and product support including but not limited to sending custom feeding plans (nutritional plan), creating condition sheets, and invite users to download the Farmina Genius App. • Assist Senior Customer Care representative with other follow-up related projects.

🎯 Requirements

• 2-3 years' experience in customer service • Excellent verbal and written communication skills • Administrative and analytical skills • Proficient in Microsoft Word and Excel • Ability to work under pressure while handling high volume workload • Able to work independently • Bachelor’s degree preferred

🏖️ Benefits

• Comprehensive Benefits Package including Medical, Dental, Vision Benefits and much more. • 90% Company Paid Employee Only Medical Plan Option • 401K with Employer Matching Program • Paid Holidays and Paid Time Off • Employee Discounts