Customer Success Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $75k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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Feathr

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤝 B2B

📣 Marketing

💰 $5M Venture Round on 2022-03

B2B • Marketing

Feathr is a company that provides modern digital marketing tools specifically designed for associations, nonprofits, and event organizers. Their platform includes features such as website analytics, targeted digital advertising, and influencer marketing, enabling users to unify their marketing efforts effectively. With a focus on adtech and data analytics, Feathr aims to enhance the advertising strategies for its clients.

📋 Description

• Manage a portfolio of strategic accounts • Become a Feathr product expert and strategic adviser • Guide customers in using the Feathr app to amplify their marketing efforts • Lead the creation and execution of Joint Success Plans • Drive multi-threading efforts to secure key stakeholder relationships and mitigate risk • Help customers develop skills to independently create and manage campaign plans • Track account progress and status updates in Salesforce and Planhat • Own the end-to-end renewal process, including contract management, pricing, and expansion • Create and lead customer Business Reviews, including Quarterly Business Reviews • Highlight customer value and uncover risk and growth opportunities • Serve as a bridge between Feathr and nonprofit customers, providing strategic insights and best practices

🎯 Requirements

• 3+ years of experience in a dedicated Customer Success or B2B SaaS Account Management role focused on customer retention, renewal, and value outcomes • 2+ years of experience developing, managing, or planning digital marketing campaigns • Non-profit or association industry experience strongly preferred • Ability to manage shifting priorities, escalations, retention risk, and strategic initiatives • Ability to maintain a high-level view of account health and long-term business strategy • Ability to educate customers and drive adoption of features and best practices • Experience leading strategic conversations with senior decision-makers and managing end-to-end renewals, including contract negotiations • Ability to communicate complex technical concepts to varied audiences • Marketing subject-matter expertise and knowledge of evolving marketing best practices • Experience with Salesforce and Planhat • Remote candidates must be located within the United States • Preference for candidates in EST or CST time zones • Ability to work ET/CT hours • Legally authorized to work within the U.S. • Reliable home office setup and experience managing accounts without in-person oversight

🏖️ Benefits

• Fully Remote • Health, dental, and vision insurance • Paid vacation, sick time, and holidays • Extended Winter Break • Parental Leave • Wellness Reimbursement Credit • Home Office Stipend • Professional Development Budget • Office food • Team hangouts and social events • Supportive and motivated Professional Services team