Customer Success Manager

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Feathr

WebsiteLinkedInAll Job Openings

51 - 200 employees

💰 $5M Venture Round on 2022-03

Feathr provides modern digital marketing tools for associations, nonprofits, and event organizers.

📋 Description

• Manage a portfolio of strategic accounts. • Become a Feathr Product expert and strategic adviser. • Guide customers on how to creatively and productively utilize the Feathr app to amplify their marketing efforts. • Lead the creation and execution of Joint Success Plans to align customer goals with Feathr's solutions. • Drive multi-threading efforts within customer organizations to secure key stakeholder relationships and mitigate risk. • Assist customers in developing the skills for them to independently create and manage campaign plans based on their goals. • Track account progress and status updates in Salesforce and Planhat. • Own the end-to-end renewal process, including contract management, pricing, and expansion to ensure customer renewal. • Create and lead customer Business Reviews (e.g., Quarterly Business Reviews) to highlight value with Feathr, as well as to uncover risk and growth opportunities.

🎯 Requirements

• 3+ years of experience in a dedicated Customer Success or B2B SaaS Account Management role • 2+ years experience developing, managing, or planning digital marketing campaigns • Non-profit or association industry experience is strongly preferred.

🏖️ Benefits

• Fully Remote • Health/ dental/ vision • Paid Vacation/ sick/ holidays • Professional development budget • Office food • Social events