Customer Success Manager

Job not on LinkedIn

🕒 June 26

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

steercom - Key Message. Delivered.

WebsiteLinkedInAll Job Openings

1 - 10 employees

🤝 B2B

🏢 Enterprise

⚡ Productivity

B2B • Enterprise • Productivity

steercom is a company that specializes in helping individuals and organizations to communicate complex ideas more effectively. They use the Pyramid Principle as a core methodology to structure thoughts and deliver key messages in both verbal and written forms. steercom provides various tools and services such as the Pyramid Builder, Pyramid Visualizer, and Pyramid Speaker to enhance presentation skills and communication strategies. They offer programs and coaching focused on customer obsession, sales excellence, and effective negotiation, targeting executives and leaders who need to convey their ideas clearly and compellingly. Their team comprises experienced coaches with backgrounds in strategy consulting and management.

📋 Description

• Lead Customer Success Managers and oversee a diverse portfolio • Define and iterate on engagement models for Enterprise and Scaled tiers • Develop a standardized Account Health Scoring system • Transition the team from informal Slack-based collaboration to structured knowledge base • Move the team away from reactive firefighting by using leading indicators to trigger proactive outreach • Manage day-to-day performance of the CS team using clear KPIs

🎯 Requirements

• 2+ years of experience managing a Customer Success team (or 4+ years as a Senior/Lead CSM ready for the next step) • Proven experience managing both high-touch Enterprise accounts (QBRs, multi-stakeholder navigation) and Scaled/Digital segments (automation, mass communication) • Experience using data (CRM, BI tools, or Excel) to track health, predict churn, and report on team performance • Ability to design processes that scale; you’ve successfully implemented a new tool, workflow, or playbook in the past • A coaching-first management style that fits our supportive, collaborative culture

🏖️ Benefits

• 100% remote work environment • Medical, Dental and Vision insurance within 30 days • 100% employer-paid medical insurance • Equity package • Flexible PTO with 15 days minimum • Generous Parental Leave • FSA and HSA options • 401(k) • Growth & Wellness Stipend • WFH Equipment • Chance to work with the latest technology • A collaborative, high ownership culture • Opportunities for development and career growth