Customer Success Architect

🕒 June 26

🤠 Texas – Remote

🤠 Texas – Remote

💵 $112k - $182.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Palo Alto Networks

WebsiteLinkedInAll Job Openings

10,000+ employees

🔒 Cybersecurity

🏢 Enterprise

💰 $1M Seed Round - Morta Security on 2013-02

Cybersecurity • Enterprise

Palo Alto Networks is a global cybersecurity company that provides AI-driven platforms, products, and services to protect networks, cloud workloads, endpoints, and applications. Its portfolio includes next-generation firewalls, SASE and Prisma Cloud (CNAPP) offerings, the Cortex security operations suite (XDR, XSOAR, XSIAM), and Unit 42 threat intelligence and incident response services. Palo Alto Networks helps enterprises secure AI deployments, automate SOC workflows, and prevent, detect, and respond to sophisticated threats across hybrid and multi-cloud environments.

📋 Description

• Acts as the product SME, assisting customers with their product questions and technical requirements, writing scripts, troubleshooting, training and other technical requests. • Working together with product and engineering teams ensuring our customers and partners get the most out of our products • Ensure technical knowledge of the team is translated into articles and guides for our customers to consume allowing our customer coverage to scale

🎯 Requirements

• 5+ years experience in Security Operations or Engineering with SIEM, SOAR, SOC, and/or XDR/EDR environments • Familiarity with cloud technologies, providers (such as GCP, AWS, Azure) and use-cases. • Strong understanding of enterprise security and IT products, systems, and processes • Proficiency in scripting with Python and/or JavaScript • Ability to work in a fast-paced, matrixed environment, managing multiple tasks under pressure • Skilled in collaborating with and influencing cross-functional teams • Strong communication skills and the ability to build and maintain relationships with customers • Experience in customer-facing roles is a must

🏖️ Benefits

• Competitive salary • Restricted stock units • Bonus potential • Employee benefits