Technology Success Manager, II

🕒 March 10

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The Fedcap Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 Non-profit

📚 Education

🏥 Healthcare

Non-profit • Education • Healthcare

The Fedcap Group is a non-profit organization that has been tackling some of society’s most pressing challenges for 87 years. It serves over 250,000 children and adults annually in the United States and the United Kingdom through innovative and scalable solutions. The organization focuses on four major practice areas: Education, Workforce Development, Health, and Economic Development, providing educational services, vocational training, behavioral health services, and work readiness skill-building aimed at fostering long-term self-sufficiency. Additionally, The Fedcap Group engages in broader systems change by collaborating with government entities to enhance service delivery.

📋 Description

• Acts as primary administrator and enablement owner for assigned portfolio of Technology systems. • Operationalize systems end-to-end, including configuration, enhancements, support readiness, adoption, upgrade management, and continuous improvement. • Drive measurable ROI through workflow standardization, automation, and adoption outcomes. • Standardize intake-to-delivery execution, including intake, prioritization, UAT, release readiness, and post-launch validation. • Coordinate and execute role-based enablement for assigned platforms—facilitating product onboarding and occasional user enablement sessions as needed.

🎯 Requirements

• Bachelor’s degree in Information Systems, Business, Technology, or related field. • ITIL, Change Management, Project Management, or Customer Success certifications are a plus. • 3+ years in systems enablement, platform administration, technology success, program delivery, or operational technology roles. • Demonstrated experience supporting enterprise systems such as ERP, CRM, case management, HR, or collaboration platforms. • Experience supporting vendor lifecycle activities including evaluation and selection, renewals, licensing optimization, and vendor performance management.

🏖️ Benefits

• Health insurance • Professional development opportunities