NOC Engineer

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Fenix24

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2009

🔒 Cybersecurity

🤝 B2B

Cybersecurity • B2B

Fenix24 is the world’s leading breach recovery and cyber resilience company, specializing in rapid ransomware recovery, incident response, and guaranteed restoration of operations. It combines assessments, remediation, managed protection services, and asset & resiliency software with a battle-tested recovery team and one-hour response to help organizations across industries recover from and defend against advanced cyberattacks.

📋 Description

• Responsible for incident response in accordance to company standard operating procedures • Scheduled maintenance and remediation efforts in support of Managed Services Solutions • Report to the Managed Services Maintenance Manager • Understand how to support complex technical solutions with minimal supervision • Follow instructions and document steps to provide resolution of issues while following best practices • Respond to support issues with a combination of skills, experience, vendor support, and internal consultations • Maintain a general understanding of our products and solutions • Maintain a high degree of proficiency in the products and software that we support • Work a 4on4off shift pattern, with a 4 week rotation across days/swing/night shifts

🎯 Requirements

• 1-3 years of Information Technology work experience, preferably in Managed Services • Understanding of ticketing systems and time management • Technical Degree in Information Technology, related field, or equivalent work history • Technical certifications in VMware, Microsoft, CompTIA, etc. • Experience working for and within IT for the Legal Industry

🏖️ Benefits

• Internal and external learning & development opportunities, including career advancement • Scheduled & flexible PTO programs • Family friendly programs- Care packages • Regular team building events • Competitive compensation & benefits including: • Private health insurance • Mental health and wellness programmes • Company-matched pension scheme • Life insurance and income protection insurance • Monthly fitness/gym membership allowance