WiLine Networks
51 - 200 employees
Founded 2002
📡 Telecommunications
🔒 Cybersecurity
☁️ SaaS
Telecommunications • Cybersecurity • SaaS
WiLine Networks is a premier managed service provider that specializes in high-speed business connectivity solutions. They offer ultra-fast, dedicated internet services, cloud voice solutions, managed Wi-Fi, SD-WAN, and advanced cybersecurity solutions tailored for businesses of all sizes. With over 20 years of experience and a presence in 45 states, WiLine Networks is known for its innovative use of fixed wireless and software-defined networks, ensuring reliability, scalability, and superior performance for their customers.
Technician, Network Operations Center – Tier 1 - 3
Job not on LinkedIn
🕒 March 31
🇺🇸 United States – Remote
💵 $18 - $27 / hour
⏰ Full Time
🟢 Junior
🌐 Network Operations
🚫👨🎓 No degree required
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WiLine Networks
51 - 200 employees
Founded 2002
📡 Telecommunications
🔒 Cybersecurity
☁️ SaaS
Telecommunications • Cybersecurity • SaaS
WiLine Networks is a premier managed service provider that specializes in high-speed business connectivity solutions. They offer ultra-fast, dedicated internet services, cloud voice solutions, managed Wi-Fi, SD-WAN, and advanced cybersecurity solutions tailored for businesses of all sizes. With over 20 years of experience and a presence in 45 states, WiLine Networks is known for its innovative use of fixed wireless and software-defined networks, ensuring reliability, scalability, and superior performance for their customers.
📋 Description
• Working on a shift of 4-5 Techs/Engineers at a time • Minimizing system downtime • Performing real-time network surveillance • Notifying customers of scheduled and unscheduled outages • Ensuring customers are updated in a timely manner • Performing basic troubleshooting • Problem reporting and resolution • Following predefined escalation processes • Progressing customer issues/customer advocate • Performing daily routine checks on the system • Additional duties as assigned by the NOC Manager and Director
🎯 Requirements
• 1 year+ in a customer support environment • 1 year+ working with a ticketing system • CCNA or Comptia Network+ proven track record of customer satisfaction • strong professional written/oral communications • proven mastery of basic networking/troubleshooting concepts without the need of studying • positive/flexible / no quit attitude
🏖️ Benefits
• Medical, Dental, Vision, and Life Insurance • Short-Term and Long-Term Disability • Paid Time Off • Flexible Spending Account • 401(K) • Employee Referral Bonus • Employee Discount Program
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