Senior Technical Account Manager

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $120k - $140k / year

⏰ Full Time

🟠 Senior

🧑‍🔧 Technical Account Manager

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Fenix24

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2009

💼 Consulting

📦 Logistics

🔒 Cybersecurity

Consulting • Logistics • Cybersecurity

Fenix24 is the world’s leading breach recovery and cyber resilience company, specializing in rapid ransomware recovery, incident response, and guaranteed restoration of operations. It combines assessments, remediation, managed protection services, and asset & resiliency software with a battle-tested recovery team and one-hour response to help organizations across industries recover from and defend against advanced cyberattacks.

📋 Description

• Own executive-level relationships with CIOs, CISOs, and IT stakeholders • Build multi-year technical success plans • Deliver QBRs/EBRs with data-driven insights • Advise customers on NIST CSF, CIS Controls, and ISO 27001 frameworks • Serve as escalation point for high-severity or chronic issues • Drive root cause analysis and preventive fixes • Oversee complex onboarding and migrations, including multi-site firewalls, backup design, and endpoint deployments • Ensure configurations meet best practices and security standards • Coordinate with SOC, NOC, engineering, CS Ops, and product teams on strategic initiatives • Mentor junior TAMs • Improve playbooks, escalation workflows, and communication standards • Flag at-risk accounts for retention efforts • Build account health dashboards covering performance, risk, and usage trends • Analyze contract value versus consumption to identify churn or expansion opportunities • Forecast client needs based on growth and threat trends • Identify expansion opportunities, including multi-year agreements and broader firewall/endpoint deployments • Support sales on renewals and executive presentations • Act as subject matter expert on managed backups, firewalls, and endpoint security • Contribute to webinars and client training

🎯 Requirements

• 3–5 years in Technical Account Management, Managed Services, cybersecurity, or a similar customer-facing technical role • Track record managing mid-to-large enterprise accounts with complex technical/operational needs • Strong expertise in managed firewalls/network security, backup platforms (Cohesity preferred), and endpoint security/management • Experience with customer success platforms like Totango, including playbook use/implementation • Strong analytical, problem-solving, and cross-functional collaboration skills with Engineering, NOC/SOC, Support, and Product • Excellent written and verbal communication, including technical documentation and executive-facing presentations • Solid understanding of service delivery, SLAs, and managed services best practices