Associate Systems Administrator – Supply Chain Rapid Response

🔥 8 minutes ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $4.4k - $7.7k / month

⏰ Full Time

🟢 Junior

🟡 Mid-level

⌨️ Systems Administrator

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 21 days.

Apply Now

Find Similar Remote Jobs

Ferguson

WebsiteLinkedInAll Job Openings

10,000+ employees

🏗️ Construction

🏭 Manufacturing

📦 Logistics

Construction • Manufacturing • Logistics

Ferguson is a leading supplier of plumbing and HVAC products for residential and commercial markets. The company offers a wide range of products including water heaters, plumbing parts, and HVAC systems, as well as various tools and cleaning supplies. Ferguson provides solutions for professionals in the plumbing and HVAC industries, ensuring they have access to the resources and expertise they need for both new construction and remodeling projects.

📋 Description

• Provide end-to-end support for Supply Chain Solutions, including WMS and operating systems, business applications, hardware devices, and cloud-based services. • Serve as the immediate technical contact for locations using Supply Chain systems. • Respond to user inquiries primarily through calls and chats, documenting interactions in ServiceNow. • Resolve issues and outages with urgency based on business impact. • Collaborate with vendors, developers, and application administrators to resolve issues and determine root cause. • Manage automation infrastructure for DCs, MDCs, and Ship Hubs. • Respond to system alerts and troubleshoot Supply Chain systems using various monitoring tools. • Communicate technical information clearly to technical and non-technical audiences. • Follow standardized procedures, best practices, and ITSM processes. • Create guidelines when no process exists by working with surrounding resources. • Champion issues through resolution and prioritize business impact while meeting or exceeding SLA expectations. • Assist with knowledge management, including creating, updating, and maintaining technical documentation, runbooks, and ServiceNow records.

🎯 Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field preferred; equivalent experience considered. • 1–2 years of experience in systems administration, IT support, service desk, desktop support, technical support, or a related technology role. • Experience with Warehouse Management Systems (WMS) or other supply chain applications preferred. • Basic understanding of troubleshooting application, infrastructure, and software issues in a fast-paced environment. • Fundamental knowledge of supply chain operations and supporting technology platforms. • Basic understanding of IT service management principles and ticketing systems. • Working knowledge of SQL and database concepts. • Familiarity with automation technologies used in distribution and logistics environments. • Strong analytical, problem-solving, and communication skills (both verbal and written). • Ability to explain technical concepts to both technical and non-technical audiences. • Self-motivated, meticulous, and able to manage multiple priorities effectively. • Willingness to participate in on-call support rotation and occasional travel to distribution locations. • Demonstrated reliability, accountability, adaptability, and commitment to attendance. • Strong customer focus and commitment to service excellence. • Must be comfortable taking calls and speaking directly to internal partners and customers on the phone. • CompTIA A+, Network+, or similar entry-level certification a plus. • Microsoft Azure Fundamentals (AZ-900) certification or coursework a plus. • Experience using ServiceNow or another IT service management platform a plus. • Basic scripting or automation experience using PowerShell, Python, SQL, or similar tools a plus. • Experience creating user documentation or knowledge articles a plus.

🏖️ Benefits

• Health insurance • Dental insurance • Vision insurance • Paid time off • Life insurance • 401(k) with a company match • Mental health coverage • Gender affirming benefits • Family building benefits • Paid parental leave • Associate discounts • Community involvement opportunities • Bonus or incentive plan eligibility

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume