Integration Specialist – Municipal Metering

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $3.4k - $8.4k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Ferguson

WebsiteLinkedInAll Job Openings

10,000+ employees

🏗️ Construction

🏭 Manufacturing

📦 Logistics

Construction • Manufacturing • Logistics

Ferguson is a leading supplier of plumbing and HVAC products for residential and commercial markets. The company offers a wide range of products including water heaters, plumbing parts, and HVAC systems, as well as various tools and cleaning supplies. Ferguson provides solutions for professionals in the plumbing and HVAC industries, ensuring they have access to the resources and expertise they need for both new construction and remodeling projects.

📋 Description

• Serve as a primary technical support resource for customers utilizing Neptune systems nationwide • Troubleshoot and resolve customer issues through remote sessions, phone, and ticketing systems • Proactively monitor and manage support tickets to ensure timely resolution and strong customer communication • Document customer interactions, troubleshooting steps, and resolutions within the support system • Collaborate with Support, Sales, and Project Management teams to address customer needs and escalate issues when necessary • Assist with system integrations and support implementation efforts for municipal customers • Support Neptune 360 integrations, APIs, import/export processes, and third-party system connections • Troubleshoot AMI system and gateway issues, including communications, connectivity, configuration, and related system-level issues • Assist with utility billing/CIS integration, file validation, data exchange, and related troubleshooting • Deliver training to customers and internal teams on system operation and troubleshooting • Assist with advanced troubleshooting across hardware, communications, software, and data to identify root cause and resolution • Gain knowledge of Neptune systems, tools, and common support scenarios • Shadow team members and progressively take ownership of support tickets • Participate in the nationwide Support queue and demonstrate consistent ticket ownership • Independently troubleshoot and resolve basic-to-intermediate customer issues

🎯 Requirements

• Candidate must reside in California • Experience in a customer service or technical support environment required • Strong technical troubleshooting and problem-solving skills • Ability to troubleshoot across hardware, communications, software, and data to identify root cause • Experience with system integrations, APIs, web services, or software-to-software data exchange preferred • Experience troubleshooting networked hardware, gateways, communications equipment, IoT/telemetry systems, or similar technology preferred • Experience with utility billing processes, AMR/AMI systems, municipal water utilities, or related software preferred • Experience reviewing data files, system logs, API responses, integration mappings, or similar technical information preferred • Excellent verbal and written communication skills • Strong organizational skills with the ability to manage multiple priorities and ticket volume • Professional, patient, and effective in resolving complex issues • Ability to develop and deliver presentations to groups • Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint, SharePoint, etc.) • Experience with CRM or ticketing systems (e.g., Salesforce, Zoho Desk) preferred • Willingness and ability to travel as needed • Bachelor’s Degree preferred, but not required

🏖️ Benefits

• Health insurance • Dental insurance • Vision insurance • Paid time off • Life insurance • 401(k) with a company match • Mental health coverage • Gender affirming benefits • Family building benefits • Paid parental leave • Associate discounts • Community involvement opportunities • Bonus or Incentive Plan eligibility