Marketplace Customer Service Representative

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $15 - $21 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Ferguson

WebsiteLinkedInAll Job Openings

10,000+ employees

🤝 B2B

🛍️ eCommerce

🛒 Retail

B2B • eCommerce • Retail

Ferguson is a leading supplier of plumbing and HVAC products for residential and commercial markets. The company offers a wide range of products including water heaters, plumbing parts, and HVAC systems, as well as various tools and cleaning supplies. Ferguson provides solutions for professionals in the plumbing and HVAC industries, ensuring they have access to the resources and expertise they need for both new construction and remodeling projects.

📋 Description

• Resolve all third-party order issues to ensure continued business with our Marketplace partners • Handle all post sale related inquiries such as return requests, freight claims, product questions, warranty support • Manage customer inquiries via phone and email • Maintain/Meet Seller Agreements by ensuring we have quality interactions with our customers and meet time requirements • Collaborate with our Merch & Ops team on critical issues and process improvements • Communicate trends such as increased sales, fraudulent activity, listing errors/corrections, etc • Adhere to company policies, procedures and guidelines related to customer service, data privacy, security and associate conduct

🎯 Requirements

• 6+ months in a sales or customer service representative position at Ferguson • No current PIP's or CAN's • Demonstrate great written and verbal communication • Ability to work within business hours of Monday - Friday 6am-5pm PST and Saturday 6am-4pm PST - Overtime and weekends may be required during peaks • Adhere to the Sales Center Attendance Policy • Effective time management – must have the ability to multi-task • Strong attention to detail and accuracy

🏖️ Benefits

• Health insurance • Dental insurance • Vision insurance • Paid time off • 401(k) with company match • Mental health coverage • Gender affirming and family building benefits • Paid parental leave • Associate discounts • Community involvement opportunities