Collections Support 2 – Recovery Agent

🔥 45 minutes ago

🇺🇸 United States – Remote

💵 $18 - $20 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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WEX

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1983

🚗 Transport

💸 Finance

💳 Fintech

💰 $310M Post-IPO Debt on 2020-06

Transport • Finance • Fintech

WEX is a global commerce platform specializing in various business solutions to address operational challenges. They provide services in managing and mobilizing fleets with their fuel card systems, offering comprehensive fleet management and analytics. Additionally, they focus on business payments solutions that streamline processes across industries, enhancing efficiency and security. WEX is also involved in employee benefits administration, helping organizations effectively manage health and reimbursement accounts. Their diverse range of services caters to numerous sectors, emphasizing innovation, sustainability, and effective solutions for business growth.

📋 Description

• Communicates in a clear, concise manner, orally and in writing, with customers to influence and negotiate to obtain immediate payment and resolve delinquent account balances. • Manages & deescalates conflict when speaking to a customer. • Ability to manage up to and including later stage delinquent and complex account situations, utilizing professional knowledge and experience to determine appropriate approaches to achieve resolution. • Manages delinquencies from rolling to the next level. • Applies industry knowledge, departmental policies and procedures, and Fair Debt Collection Practices Act to make appropriate collection decisions. • Demonstrates the ability to apply consistency in work processes. • Proficient use of multiple systems. • Executes & exhausts all skip tracing resources to reach a decision maker. • Appropriately applies all collection tools & payment options to resolve delinquency and minimize bad debt. • Appropriate documentation of accounts and follow-up. • Self motivated, dependable and able to work productively in a dynamic, high energy, rapidly changing environment. • Competitive, persistent & assertive. • Engages in peer collaboration as it relates to sharing/ implementing collection best practices. • Ability to work with minimal supervision. • Participates in special projects and performs additional duties as required.

🎯 Requirements

• High School Diploma with 1-2 years of experience in a related field • At least one year of transportation industry customer support experience • Basic accounting and Skip Tracing knowledge • Analytical skills • Sound decision making/judgment • Ability to maintain confidentiality of customer and company information • Organized/Time Management ability • Ability to be productive while maintaining quality • Results-Oriented • Self-motivated • Effective oral and written communication skills • Working knowledge of Google Sheets • Working knowledge of FDCPA and any other applicable Federal laws • Basic accounting knowledge • Flexible/Adaptable to change • Detail Oriented • Proficient computer skills including Office and/or Google suite products. • Familiarity with AI and an eagerness to learn more. • Must pass a successful background investigation

🏖️ Benefits

• health, dental and vision insurances • retirement savings plan • paid time off • health savings account • flexible spending accounts • life insurance • disability insurance • tuition reimbursement • comprehensive benefits