CPC Processor I – Customer Support

🔥 0 minutes ago

🦬 Wyoming – Remote

🦬 Wyoming – Remote

💵 $15 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Datavant

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

⚕️ Healthcare Insurance

☁️ SaaS

🏢 Enterprise

💰 $40M Series B on 2020-10

Healthcare Insurance • SaaS • Enterprise

Datavant is a company that provides a platform and network focused on making health data secure, accessible, and usable across the healthcare ecosystem. With a focus on data connectivity and interoperability, Datavant facilitates the movement of healthcare records across a vast network of organizations, including hospitals, clinics, health systems, and data partners. Their suite of products and solutions covers areas such as health data exchange, data transformation, and privacy compliance, serving various clients including health plans, healthcare providers, life sciences, and government organizations. Datavant's mission is to advance human health through improved data exchange and analytics.

📋 Description

• Answer and conduct business on the telephone while maintaining excellent Customer Service. • Answer release of information related telephone calls and inquiries accurately and timely. • Review, research, resolve and respond to inquiries that are received via telephone, email or written correspondence. • Document all calls, inquiries and resolution in detail in appropriate areas of our software systems. • Follow all department and/or site specific processes and procedures accordingly. • Responsible for following all company policies and procedures as posted or communicated by management. • Maintain confidentiality in all information seen and heard. • Maintain open lines of communication with other employees and management regarding any problems, complaints, incidents, etc.

🎯 Requirements

• Excellent Customer Service • Ability to maintain confidentiality • High level of professionalism • Good rapport with co-workers and management • Must meet department’s productivity and quality assurance expectations. • Must adhere to facility specific procedures • Must be able to document all calls and inquiries accurately • Strong communication skills, • Must be able to answer and conduct business on the telephone.