Senior Customer Service Representative

Job not on LinkedIn

🔥 0 minutes ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $29 / hour

⏰ Full Time

🟠 Senior

💝 Customer Support

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Owens & Minor

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1882

📦 Logistics

💼 Consulting

🏥 Healthcare

💰 Post-IPO Debt on 2022-03

Logistics • Consulting • Healthcare

Owens & Minor is a global healthcare solutions company that provides essential products and services to support care from the hospital to the home. The company specializes in healthcare logistics, inventory management, supply chain solutions, and infection prevention. It offers logistics solutions to reduce costs and eliminate complexities for both acute and non-acute healthcare settings. Owens & Minor is also involved in consulting, helping improve healthcare supply chains and partnerships. The company is dedicated to empowering healthcare providers and serving patients, manufacturers, and communities with its range of products and services.

📋 Description

• Provide superior customer service to healthcare clients and maximize customer satisfaction • Handle customer inquiries, resolve issues, assign tasks, and escalate matters as appropriate • Follow up on outstanding tasks and proactively communicate updates to customers • Document customer interactions and work performed in case management software • Triage complex issues and serve as a customer-service escalation point • Enter and manage customer orders, correct order line errors, and update quantities in ERP • Research order status and ETA requests with suppliers, distribution centers, transportation companies, and internal teams • Populate customer backorder reporting and execute expedites and inter-branch transfer requests • Process returns, credits, re-ships, return authorizations, call tags, and certificates of destruction • Identify recurring vendor, receiving, delivery, and supply-disruption issues and escalate them • Collaborate with customer service, purchasing support, finance operations, operations, inventory control, and other cross-functional teams • Serve as the main point of contact for the customer service team and communicate with customers and vendors • Perform additional duties as directed

🎯 Requirements

• High School Diploma/GED • 3 or more years of relevant experience in customer service, order management, or related work • Customer Service certification preferred • Good interpersonal skills with a customer service orientation • Ability to thrive in a matrix organization • Strong verbal and written communication skills • Solid planning, organizational, and recordkeeping skills • Ability to work independently and as part of a team to resolve issues and solve problems • Strong follow-up skills • MS Office required • Ability to quickly learn and use ERP and CRM systems • Salesforce.com experience preferred • Critical-thinking ability for determining appropriate problem resolutions • Cross-functional awareness and ability to classify and triage customer issues and concerns • Knowledge of the healthcare industry preferred • Ability to work various shifts on occasion

🏖️ Benefits

• Comprehensive healthcare plan with medical, dental, and vision plans starting on day one for full-time teammates • Educational assistance for eligible teammates enrolled in an approved, accredited collegiate program • Employer-paid life insurance and disability coverage • Voluntary supplemental life, hospitalization, critical illness, and other insurance programs • Adoption assistance • Fertility benefits through the medical plan • Parental leave • Health Savings Account (HSA) • 401(k) • Holidays, vacation days, personal days, sick days, short-term leave, parental leave, and additional types of paid leave • Teammate Assistance Program (TAP) • Calm Health • Cancer Resources Services • Discount programs at no cost