Live Chat Support Representative

🔥 2 hours ago

🌪️ Kansas, Missouri – Remote

🌪️ Kansas – Remote 🏰 Missouri – Remote

💵 $32 - $45 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Qureos

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

👥 HR Tech

☁️ SaaS

🤖 Artificial Intelligence

HR Tech • SaaS • Artificial Intelligence

Qureos is an AI-driven recruitment platform and hiring SaaS that accelerates time-to-hire for employers across the Middle East and South Asia. It provides instant talent sourcing (claiming candidate search in 5 seconds), an applicant tracking system (or integrations with existing ATS), talent insights and screening tools, and an AI hiring assistant called Iris that automates sourcing and vetting. Qureos serves enterprise and high-volume hiring use cases across industries (aviation, manufacturing, finance, retail, tech, healthcare, construction, hospitality, oil & gas, logistics, education and more) and offers employer-facing hiring resources and productivity tools (job description and interview generators, calculators, templates). The company recently raised $5M to scale its recruiting product and regional operations.

📋 Description

• Respond promptly and professionally to member enquiries via live chat. • Provide accurate information regarding healthcare services, benefits, preventive care, and wellness programmes. • Assist members with resolving issues, navigating our services, and answering policy-related questions. • Escalate complex cases to the appropriate department while ensuring a seamless member experience. • Maintain detailed and accurate records of all member interactions within our CRM system. • Adhere to all company policies, procedures, and data protection regulations to ensure member confidentiality. • Collaborate effectively with team members and other departments to achieve service excellence. • Meet and exceed performance targets related to response times, accuracy, and member satisfaction.

🎯 Requirements

• Proven experience in a customer service or support role, preferably with experience in live chat communication. • Exceptional written communication skills, with a strong command of English grammar and punctuation. • Excellent typing speed and accuracy, with the ability to manage multiple chat conversations simultaneously. • Strong problem-solving skills and the ability to think critically and remain calm under pressure. • A high degree of empathy and a genuine passion for helping others. • Self-motivated and disciplined, with the ability to work independently in a remote environment. • Proficiency in using standard office software and experience with CRM systems is advantageous. • A private, quiet workspace and a reliable, high-speed internet connection are essential for this role. • Experience in the healthcare or managed care industry is highly desirable but not essential.