Senior Customer Care Representative

🔥 3 minutes ago

🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🟠 Senior

💝 Customer Support

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Sarnova

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2008

🏥 Healthcare

🤝 B2B

☁️ SaaS

💰 $500k Venture Round - Sarnova on 2009-12

Healthcare • B2B • SaaS

Sarnova is a healthcare-focused distribution and services company whose family of businesses (including Bound Tree Medical, Tri-anim Health Services, Cardio Partners, and Digitech) supplies products, equipment, services and technology across the emergency medical services (EMS) and acute care continuum. For nearly 50 years the group has distributed more than 100,000 health and safety products to EMS providers, hospitals, schools, businesses and government agencies, and also provides respiratory/anesthesia/critical care solutions, AED sales and program management, CPR training, and a cloud-based EMS billing and business intelligence platform. Sarnova is a portfolio company of Patricia Industries/Investor AB.

📋 Description

• Handle inbound calls and process orders through multiple channels, ensuring accuracy and efficiency in each transaction • Send order confirmations via email and provide customers with status updates and follow-ups to keep them informed throughout the order process • Review all orders for accuracy, make necessary adjustments to existing orders, and ensure orders are processed to fulfillment without delay • Route special orders using the appropriate process and provide pricing information upon request • Work closely with internal departments to address customer inquiries and act as a liaison to ensure customer needs are met • Learn and understand new products across a single product line to explain basic products and services to customers to aid in their purchasing decisions • Research and resolve billing and pricing inquiries, addressing customer concerns to ensure satisfaction and smooth order processing • Resolve any order issues that prevent same-day shipping, and determine or authorize credits, rebills, and product returns when necessary • Perform filing and other administrative tasks as needed • Additional job duties as assigned

🎯 Requirements

• High School Diploma or equivalent • Two to three years of customer service experience; experience should include an environment where calls were monitored and scored as well as metrics applied to individual and team performance • Strong computer skills; basic understanding of MS Outlook, Word and Excel • Strong interpersonal and communication skills; must be able to develop and maintain cooperative working relationships with customers and co-workers • Ability to deal calmly and effectively with situations via telephone while maintaining and promoting a positive company image • Able to diffuse an upset customer and/or an intense situation • Excellent attention to detail and accuracy • Experience working within a distribution company preferred • Emergency Medical or Hospital related experience a plus. • Ability to independently manage all aspects of the job role including required goals and business practices in a remote environment

🏖️ Benefits

• Competitive salary, commensurate with experience • Comprehensive benefits package • 401(k) Plan