Producer Support Representative

🔥 26 minutes ago

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Circular Action Alliance

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2022

🤝 Non-profit

🌍 Social Impact

Non-profit • Social Impact

Circular Action Alliance is an organization working to create a circular economy for paper and packaging. It coordinates producer-funded recycling programs, submits program plans under extended producer responsibility laws (for example SB 54 in California), and invests in recycling access and responsible end markets. The organization provides resources for producers (registration, producer resource center, fee-setting consultation, steering committee) and is active in multiple U. S. states including California, Oregon, Washington, Colorado, Maine, Maryland and Minnesota.

📋 Description

• Serve as the first point of contact for producers seeking assistance with registration, compliance, and general inquiries related to the EPR compliance process • Resolve producer issues and act as a first point of escalation for the Producer Support team • Handle inquiries across multiple communication channels (e.g., email, phone, chat) • Guide producers through the registration process, providing clear instructions and troubleshooting any issues that may arise • Enter and update producer information in the CRM system (Salesforce), ensuring that records are complete and accurate

🎯 Requirements

• High school diploma or equivalent required • Associate's degree or equivalent experience in customer service preferred • Minimum 3 years of experience in customer service, help desk support, or a similar role • At least 1 year of customer service leadership experience is a plus • Experience in compliance, regulatory environments, or CRM systems (Salesforce) is preferred but not required

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off