Email Support Specialist

🔥 0 minutes ago

🦌 Connecticut – Remote

🦌 Connecticut – Remote

💵 $24 - $30 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Qureos

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

👥 HR Tech

☁️ SaaS

🤖 Artificial Intelligence

HR Tech • SaaS • Artificial Intelligence

Qureos is an AI-driven recruitment platform and hiring SaaS that accelerates time-to-hire for employers across the Middle East and South Asia. It provides instant talent sourcing (claiming candidate search in 5 seconds), an applicant tracking system (or integrations with existing ATS), talent insights and screening tools, and an AI hiring assistant called Iris that automates sourcing and vetting. Qureos serves enterprise and high-volume hiring use cases across industries (aviation, manufacturing, finance, retail, tech, healthcare, construction, hospitality, oil & gas, logistics, education and more) and offers employer-facing hiring resources and productivity tools (job description and interview generators, calculators, templates). The company recently raised $5M to scale its recruiting product and regional operations.

📋 Description

• Professionally manage and respond to a high volume of inbound customer emails in a timely and efficient manner • Identify, troubleshoot, and resolve customer issues with accuracy and attention to detail • Communicate complex technical and financial information clearly and concisely • Escalate complex issues to the appropriate internal teams while maintaining ownership of the customer query until resolution • Collaborate with team members to improve support processes and contribute to the internal knowledge base • Document customer interactions and resolutions within the CRM system • Recognise patterns in customer queries to help improve products and services

🎯 Requirements

• Proven professional experience in a customer support role, with a strong emphasis on email-based communication • Exceptional written English skills, including impeccable grammar, spelling, and punctuation • Strong analytical and problem-solving abilities with a talent for troubleshooting • Discipline and focus to work effectively in a fully remote environment • High level of empathy and a genuine desire to help customers succeed • Proficiency in helpdesk software such as Zendesk or Salesforce and other CRM tools • Experience within the financial services, FinTech, or SaaS industry is highly desirable

🏖️ Benefits

• A competitive hourly wage of $24 - $30 USD per hour • A permanent, full-time contract • The opportunity to join an innovative and forward-thinking company that is shaping the future of business finance