Customer Service Specialist

🕒 4 days ago

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HealthMark Group

WebsiteLinkedInAll Job Openings

501 - 1000 employees

⚕️ Healthcare Insurance

📋 Compliance

Healthcare Insurance • Compliance • Technology

HealthMark Group is a company that specializes in managing medical records through streamlined digital solutions. They focus on optimizing the release of information for hospitals and physician practices, ensuring efficient, compassionate, and reliable service for patients requesting their medical records. By addressing the challenges of evolving regulatory requirements and staffing shortages, HealthMark aims to improve patient satisfaction and reduce the burden of audits and chart reviews for healthcare organizations.

📋 Description

• Provide excellent customer service to clients, patients, and requestors • Meet daily goals and report to the Customer Service Manager with any reoccurring issues for resolution • Ensure accurate and detailed notes in Med-Release • Assist clients, patients, and requestors with the status of requests for medical records via phone call • Provide excellent customer service promptly with accurate and concise information • Resend or cancel invoices • Reprocess orders for missing information • Obtain missing information for non-compliant requests • Data entry and other duties as assigned • Fax and email records securely to requestors • Work with other departments to ensure requests are sent promptly

🎯 Requirements

• Good written, verbal, and interpersonal communication skills • Detail-oriented • Excellent follow-up skills and time management • Reliable internet and a quiet background setting • Previous Medical Records Experience – Knowledge of HIPAA preferred but not required • 1+ year of Customer Service/Call Center experience - Preferred