Customer Service Representative

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Luminare Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

⚕️ Healthcare Insurance

Healthcare Insurance

Luminare Health is a leading provider of self-funded health plan administration services with over 50 years of industry experience. The company specializes in offering flexible and innovative solutions for hospitals, health systems, and direct-to-employer initiatives, focusing on administration, cost management, and digital reporting tools. Luminare Health is dedicated to being a reliable partner in managing healthcare costs and supporting strategic growth for its clients. The company emphasizes a member-centered approach to healthcare while delivering significant savings through expert claim analysis and management of high-cost claims.

📋 Description

• Providing quality service by accurately responding to telephonic, written and electronic inquiries • Accurately document all inquiries and actions taken using applicable software applications • Respond to inquiries from employees/members, providers and clients in a high volume call center • Navigate multiple system applications/screens to respond to inquiries

🎯 Requirements

• High School diploma or GED equivalent • Minimum 1 year previous customer service experience • Ability to work in a fast-paced, high demand, structured service oriented environment • Excellent verbal, written and interpersonal communication skills • Ability to effectively deal with problems in varying situations and reach resolution in a timely manner • Must possess strong reasoning and analytical skills • Ability to learn new/proprietary systems • Proficiency in MS Excel/Word

🏖️ Benefits

• health and wellness benefits • 401(k) savings plan • pension plan • paid time off • paid parental leave • disability insurance • supplemental life insurance • employee assistance program • paid holidays • tuition reimbursement • annual incentive bonus plan