Customer Service Associate

🔥 58 minutes ago

⛰️ Colorado – Remote

⛰️ Colorado – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

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Ivy Camps USA

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2016

📚 Education

🤝 B2B

💰 Seed on 2022-01

Education • B2B

Ivy Camps USA is a provider of high-quality youth enrichment programs and institutional partnerships offering live online and in-person camps for students ages 3–18. They deliver curriculum across public speaking, business, writing, science, engineering, arts, leadership and more, staffed by instructors from top-tier American universities. The organization focuses on academic and personal development, university preparation, and extracurricular enrichment while collaborating with schools and partner organizations worldwide.

📋 Description

• Providing new introductory information and answering customer questions. • Calling, emailing and messaging new and existing customers. • Resolving customer issues in a timely manner. • Directing customers to the most appropriate course for purchase. • Maintaining superior product knowledge. • Cross selling products. • Making recommendations on new processes and product offerings. • Meeting conversion rate goals and targets. • Assisting in the development of pre and post sales processes. • Manage international contractual staff.

🎯 Requirements

• Bachelor’s Degree or experience in an equivalent industry • At least 5 years experience in customer service sales • Strong verbal communication and writing skills • Ability to work in a fast paced environment • Ability to critically think • Ability to work within a team • Ability and desire to work in an early stage start-up environment • Ability to work with a smart young team to motivate, drive, educate, organize, and outperform • Ability to enjoy the wins, while also the ability to take on the challenges and problem solve one-step at a time

🏖️ Benefits

• A dynamic team-oriented work environment • Opportunities for growth • Participation in the growth and development of a start-up seeking to improve the lives of children around the world • A flexible and remote work schedule • Salary, Stock Options