Tier 1 Customer Support

Job not on LinkedIn

🕒 July 28

🇺🇸 United States – Remote

💵 $16 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 45%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Peak Support

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📦 Logistics

📣 Marketing

🏥 Healthcare

Logistics • Marketing • Healthcare

Peak Support is a boutique Business Process Outsourcing (BPO) company, providing scalable solutions for customer service, technical support, sales, marketing, and back-office operations. With a presence in the Philippines, United States, Colombia, and Eastern Europe, they support fast-growing and innovative brands across multiple industries such as eCommerce, financial services, gaming, healthcare, and technology. Peak Support is dedicated to delivering exceptional quality and personalized attention by maintaining a highly skilled workforce and fostering a strong company culture. Their mission is to empower teams to innovate and exceed client expectations while ensuring data security and operational efficiency.

📋 Description

• Serve as the initial personal interaction customers have with the company • Own each customer inquiry from start to finish • Guide customers through questions about the company, products, systems, and processes • Provide technical support for the website, app, and in-car software • Troubleshoot customer issues • Collaborate with teams outside Support to resolve issues requiring additional assistance • Act as the bridge between customers and internal teams during resolution • Convey complex information clearly and accessibly • Deliver outstanding customer experiences that build loyalty and retention

🎯 Requirements

• Proficiency in basic computer and typing skills • Excellent verbal and written communication skills • Strong active listening abilities • Conversational and natural connection-building with customers • Ability to empathize with customers and convey understanding • Problem-solving skills and ability to think on your feet • Patience and professionalism with difficult customer situations • Curiosity to identify challenges and develop creative solutions • Ability to work independently and as part of a team • Strong time management and multitasking skills • Willingness to learn and adapt to new tools and technologies • Experience using customer support/relationship management software or similar systems • Automotive customer support/service/success experience (highly desired) • Passion for automotive topics and/or electric vehicles (highly desired)

🏖️ Benefits

• Fully remote work from home • Positive, encouraging, performance-driven culture • Rewarding, long-term career opportunities • Opportunities for growth • Established organization and exceptional team support • Remote team culture and processes designed to support team-member success