Application Support Specialist – EMR

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WebChart

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

SaaS • B2B • Artificial Intelligence

WebChart is a cloud-based electronic health record (EHR) and clinical platform that delivers specialty-tailored workflows, telehealth, integrated revenue cycle management, and learning tools for medical practices. It emphasizes interoperability with over 300 vendor integrations, strong compliance and certification (ONC, Drummond, EPCS, SOC 2), and AI-driven automation and analytics to streamline documentation, billing, and clinical decision support. WebChart targets healthcare providers of all sizes with a configurable, secure SaaS solution that supports imaging, device interfaces, reporting, and customizable templates across numerous medical specialties.

📋 Description

• Consult with customers on EMR optimization efforts. • Provide best practices to ensure customer success with the EMR. • Perform complex configurations to improve workflow efficiencies. • Provide an exceptional customer experience in every interaction. • Provide training to client users during deployment to alleviate the training burden from the project team. • Provide ongoing product education for existing customers. • Escalate bug fixes to appropriate staff as needed. • Take initiative to maximize opportunities for personal growth in product knowledge. • Assist the deployment team with onboarding tasks. • Requires up to 10% travel.

🎯 Requirements

• Education: Must obtain applicable product certifications within 90 days of hire. • Experience: • 2+ years of experience providing customer service/support to commercial clients. • Experience using and troubleshooting business applications. • Effective written and verbal communication skills. • Skills: • Ability to clearly communicate with professional clients at all levels. • Strong organizational skills. • Oral presentation, training, and public speaking experience. • Proficiency in using MS Office Suite, internet, e-mail, and browser-based applications.

🏖️ Benefits

• Competitive compensation • Comprehensive benefits package including medical/dental/vision insurance • 401k with company match • Unlimited Paid-Time off • Quarterly bonus program • Flexible work schedule • Remote work