Customer Experience Specialist

🕒 3 days ago

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AgelessRx

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare Insurance • Wellness

AgelessRx is a company that specializes in providing expert-curated sleep solutions and treatments aimed at promoting a healthier, longer life. They offer a range of treatments and health monitoring solutions designed for general longevity, energy and fatigue, weight management, heart health, cognitive function, and more. Relying on cutting-edge research and a team of US-licensed medical providers, they aim to help individuals achieve their health goals through personalized, science-backed therapies. Patients can complete simple online assessments, receive fast and free shipping, and ongoing online or phone support for their prescribed treatments. AgelessRx also emphasizes ongoing research and community involvement to make the science of longevity more accessible.

📋 Description

• Become an AgelessRx product expert by supporting and educating customers on their longevity journey • Complete additional subject matter expertise training, as assigned • Answer prospective and current patient inquiries timely, efficiently, and thoroughly to maximize satisfaction • Assist patients in achieving successful outcomes by obtaining feedback, providing advanced product/service support, and/or partnering with medical providers • Proactively identify patient inquiries that require clinical and/or provider insight, and escalate accordingly • Assist with developing and improving the customer experience infrastructure • Help develop and improve company processes and internal CX efficiency • Partner with pharmacy partners and necessary vendors to ensure prescriptions and/or services are delivered on time • Assist with updating patient medical records, as needed • Participate in departmental growth experiments to further our service offerings, as needed • Provide administrative support for various medical initiatives, including small clinical trials

🎯 Requirements

• Minimum 2 years in a client facing role • Certified health coach certification (such as NBHWC) or previous education and/or experience with a health coaching program • Education and/or professional experience in health, wellness, or a related field • Excellent verbal and written communication skills • Excellent organizational skills and exceptional attention to detail • Strong problem-solving skills • Ability to work both independently and as a member of a team • Ability to manage time effectively while handling multiple tasks • Ability to work consistently between the hours of 11am and 8pm EST, Monday through Friday • Interest in the anti-aging/longevity movement