Customer Service Representative

Job not on LinkedIn

🔥 10 minutes ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $45k - $65k / year

⏰ Full Time

🟢 Junior

💝 Customer Support

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Lori Henry State Farm Insurance

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 1970

👥 B2C

💸 Finance

B2C • Finance

Lori Henry State Farm Insurance is a local State Farm insurance agency led by Lori Pellegrini Henry that provides personalized insurance and financial products to individuals and small businesses across Pennsylvania, New Jersey, and Delaware. The agency offers a broad range of coverages including auto, homeowners, renters, condo, business, life, health and pet insurance, plus related banking, investment services and annuities through State Farm partnerships. With long-standing community roots, multiple office locations (Lafayette Hill and Philadelphia), a multi-lingual team, and experienced licensed agents, the agency focuses on customer service, claims support, and tailored coverage for consumers and small business clients.

📋 Description

• Deliver exceptional customer service for existing State Farm policyholders • Assist customers with policy changes, billing questions, endorsements, and renewals • Support customers through the claims process and follow up as needed • Conduct policy reviews to ensure coverage remains accurate and complete • Identify opportunities to cross-sell or strengthen coverage within the existing book of business • Maintain detailed and accurate documentation in State Farm systems • Collaborate with agency team members to deliver a seamless customer experience • Meet monthly in-book sales goals through needs-based recommendations

🎯 Requirements

• Active Property & Casualty license required • Life & Health license required • Minimum 1 year prior State Farm agency experience required • Ability to work independently in a remote environment

🏖️ Benefits

• 401(k) matching • Bonus based on performance • Competitive salary • Dental insurance • Health insurance • Opportunity for advancement • Paid time off • Training & development