Senior Clinical Support Specialist

🔥 0 minutes ago

🌽 Illinois, Massachusetts, +1 more states – Remote

🌽 Illinois – Remote 🍂 Massachusetts – Remote ❄️ Minnesota – Remote

💵 $78.4k - $133.4k / year

⏰ Full Time

🟠 Senior

💝 Customer Support

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Haemonetics

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1980

🏥 Healthcare

💼 Consulting

🏭 Manufacturing

Healthcare • Consulting • Manufacturing

Haemonetics is a company that provides a suite of innovative medical technology solutions aimed at improving the quality, effectiveness, and efficiency of healthcare. The company focuses on optimizing operations for plasma centers, enhancing patient care in hospitals, and driving efficiency in blood centers by offering advanced technologies that improve productivity, quality, and safety. Haemonetics is committed to advancing healthcare standards and creating better outcomes for patients through their technology and services.

📋 Description

• Serve as the primary Product Support subject matter expert for the Opsens product portfolio • Provide advanced clinical and technical support to physicians, cath lab personnel, field-based employees, distributors, and internal stakeholders • Troubleshoot complex product, procedural, and clinical issues involving pressure guidewire technology and associated SGT systems • Support product commercialization activities, including new product launches, evaluations, installations, and customer implementations • Partner with R&D, Marketing, Clinical Affairs, and Quality to communicate customer feedback, identify product improvements, and support continuous product development • Develop and deliver clinical and technical training for customers, Product Support Engineers, Field Service Engineers, and commercial teams • Support field escalations and provide remote guidance during complex customer cases • Participate in product investigations, complaint reviews, and root cause analysis activities • Create and maintain technical documentation, troubleshooting guides, knowledge articles, and training materials • Participate in cross-functional projects supporting product enhancements, process improvements, and commercialization initiatives • Document customer interactions and technical findings within Salesforce and other required business systems • Participate in scheduled hotline coverage and after-hours support as required • Travel up to 40% for training, product launches, and internal meetings

🎯 Requirements

• Bachelor’s degree in Nursing, Cardiovascular Technology, Biomedical Engineering, or a related healthcare field, or equivalent clinical experience • 5+ years of experience in an interventional cardiology/cath lab environment • Advanced knowledge of cath lab workflows and interventional cardiology procedures • Strong understanding of pressure guidewire technology, hemodynamic monitoring, and related clinical applications • Ability to communicate effectively with physicians, nurses, technologists, and hospital leadership • Demonstrated clinical problem-solving skills in a fast-paced procedural environment • Ability to translate complex technical concepts into practical clinical guidance • Strong presentation and training skills • Excellent written and verbal communication skills • Experience supporting interventional cardiology devices or medical technologies • Demonstrated experience interacting directly with physicians during interventional procedures • Current or previous experience as an RN, RCIS, Cath Lab Technologist, or Cardiovascular Technologist strongly preferred • Experience with pressure guidewire technology, FFR/iFR physiology systems, or other interventional cardiovascular devices preferred • Previous clinical education or product support experience for medical device manufacturers preferred • Experience supporting commercialization or new product launches preferred • Knowledge of FDA Quality System Regulations and complaint handling processes preferred • Experience developing clinical education programs or technical documentation preferred • Bilingual English/French or English/Spanish preferred • Ability to travel up to 40%

🏖️ Benefits

• 401(k) with up to a 6% employer match and no vesting period • Employee stock purchase plan • Flexible time off for salaried employees • Three to five weeks’ vacation annually for hourly employees, based on tenure • Up to 64 hours annually of paid sick time • Paid and/or floating holidays • Parental leave • Short- and long-term disability insurance • Tuition reimbursement • Health and welfare benefits • Discretionary annual bonus for non-sales roles • Long-term incentive plan eligibility may be available depending on the role • Inclusive, diverse, supportive, learning-focused work environment • Professional growth and development opportunities