Customer Service Specialist – Provider Enrollment

Job not on LinkedIn

🔥 17 minutes ago

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $20 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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Staffing Solutions Organization LLC

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2017

🎯 Recruiter

🏛️ Government

💼 Consulting

Recruitment • Government • Consulting

Staffing Solutions Organization LLC is a staffing and talent‑management firm that delivers high‑impact recruiting and workforce solutions primarily for public‑sector agencies and organizations. The company’s services include rapid staffing and scaling, talent matching, and hands‑on consulting and program management to design, launch, and run workforce programs. Staffing Solutions markets nationwide reach (800+ experts), rapid scalability (examples of 140 hires in 24 days and 652 onboarded in 7 days), and claims 15,000+ staff recruited since 2017; it positions itself as a partner to help agencies maximize the potential of their people.

📋 Description

• Support applicants and enrolled providers for home and community-based waiver services • Provide education and resources regarding provider requirements • Screen and review applications and request documents needed to complete applications • Respond to incoming calls, messages, and email from applicants and providers • Coordinate with the project management team to refer HCBS-unrelated questions to the appropriate department or team • Enter clear, concise contact notes summarizing interactions and communications • Screen applications and notify project management of potential compliance referrals • Review and return applications with incomplete documents • Forward complete applications for QA and quality review • Conduct phone and email outreach to assist with submitting application documents and completing applications • Perform other related duties as assigned

🎯 Requirements

• 2 years of customer service experience • High school diploma or equivalent required • Strong organization, attention to detail, and accuracy • Ability to manage review and follow-up on 40+ applications with varying document requirements • Clear written and verbal communication skills • Ability to provide clear instructions on documents, requirements, and next steps • Ability to work independently while coordinating closely with a remote team • Experience using Excel, Outlook, Teams, and SharePoint • Comfortable learning new systems and processes • Minimum of two years of paid experience working with critical care providers, public health providers, or providers serving children, older adults, persons with traumatic brain injury, or persons with developmental disabilities • One year of experience must include provider monitoring, Medicaid or third-party payer provider billing, or provider training • One year of experience must be in a home health program, community health program, hospital, private practice, publicly funded institution, long-term care program, mental health program, community-based social service program, or another program addressing special populations • Alternatively, 36 months of paid experience working with providers may substitute for a bachelor's degree and two years of paid experience • Must be available Monday-Friday, 7:30 AM–5:30 PM Eastern • Bachelor's degree and two years of paid provider experience preferred

🏖️ Benefits

• Medical, dental, and vision insurance • 401(k) with discretionary employer match • Paid time off and paid holidays • Flexible spending accounts (FSA) • Additional employee perks