CPC Processor I, Customer Support

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $15 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Datavant

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

⚕️ Healthcare Insurance

☁️ SaaS

🏢 Enterprise

💰 $40M Series B on 2020-10

Healthcare Insurance • SaaS • Enterprise

Datavant is a company that provides a platform and network focused on making health data secure, accessible, and usable across the healthcare ecosystem. With a focus on data connectivity and interoperability, Datavant facilitates the movement of healthcare records across a vast network of organizations, including hospitals, clinics, health systems, and data partners. Their suite of products and solutions covers areas such as health data exchange, data transformation, and privacy compliance, serving various clients including health plans, healthcare providers, life sciences, and government organizations. Datavant's mission is to advance human health through improved data exchange and analytics.

📋 Description

• Schedule: Monday-Friday 8 hour shift • Answer and conduct business on the telephone while maintaining excellent Customer Service. • Review, research, resolve and respond to inquiries that are received via telephone, email or written correspondence. • Document all calls, inquiries and resolution in detail in appropriate areas of our software systems. • Follow all department and/or site specific processes and procedures accordingly. • Meet and maintain the department’s productivity and quality assurance expectations. • Attend mandatory employee in-service meetings and/or training sessions, if so directed. • Performs other duties as assigned.

🎯 Requirements

• Maintain confidentiality by keeping all information seen and heard within the boundaries of the role in the strictest confidence. • Maintain an acceptable attendance record and report to work as scheduled. • Answer and conduct business on the telephone while maintaining excellent Customer Service. • Review, research, resolve and respond to inquiries that are received via telephone, email or written correspondence. • Document all calls, inquiries and resolution in detail in appropriate areas of our software systems.

🏖️ Benefits

• To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. • Requests for reasonable accommodations will be reviewed on a case-by-case basis. • Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities.