Customer Success Manager – Ad Tech Experience Required

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Freestar

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

☁️ SaaS

🏢 Enterprise

💰 Private Equity Round on 2021-01

Advertising • SaaS • Enterprise

Freestar is a company that delivers comprehensive ad monetization solutions tailored for publishers, retailers, and app developers. Specializing in programmatic ad strategies, Freestar emphasizes long-term business growth and revenue optimization through their proprietary technology and expert team. Their offerings include advanced header bidding, customized ad serving solutions, and insightful data analytics for real-time performance monitoring. By focusing on increasing ad revenue and providing high-impact ad units, Freestar helps clients innovate and navigate the complexities of the ad tech landscape. With a commitment to customer success, they provide a range of additional services like SEO consultations and audience development support, ensuring clients can focus on their primary business goals while Freestar optimizes their ad operations.

📋 Description

• Own your publisher relationships end-to-end, beginning at onboarding through long-term growth and retention, acting as the single accountable lead for the account’s success. • Serve as the primary technical point of contact and strategic advisor for a portfolio of premium and enterprise-level publisher accounts. • Proactively monitor and analyze publisher ad performance, identifying and implementing technical optimizations to drive revenue growth. • Independently perform high-level analysis to determine the root cause of technical issues affecting ad delivery and performance. • Partner with the Support and Yield teams as necessary for escalations. • Liaise daily with internal teams, including Support, Yield, Audience Strategy, Business Development, and Product, to escalate complex issues and advocate for publishers’ needs. • Act as an expert on Freestar’s product suite and the broader programmatic ecosystem, providing technical guidance and best practices to clients. • Educate publishers on new technologies and product features, and assist in upselling technical solutions that align with their business goals. • Maintain a deep understanding of each publisher's technical nuances, business KPIs, and long-term goals. • Develop and maintain strong relationships with our publishers’ technical teams, building trust through expert consultation and rapid issue resolution.

🎯 Requirements

• 3-5 years of success in a Technical Account Management, Customer Success, or Ad Ops role within the Ad Tech ecosystem. • Advanced, hands-on knowledge of Google Ad Manager and Google Analytics. • Deep understanding of the programmatic advertising ecosystem, including header bidding (Prebid.js), wrapper solutions, and ad serving principles. • Familiarity with web technologies, including HTML, CSS, and JavaScript, and experience using browser developer tools for high-level debugging and issue identification. • Experience with CRM, project management, and support tools (e.g., HubSpot, Jira, Zendesk, Trello). • Advanced Excel skills (Pivot Tables, VLOOKUPs, etc.) and experience interpreting complex performance dashboards.

🏖️ Benefits

• Full-Time, Salaried Position • Fully remote company with collaborative asynchronous teamwork • Mentorship, continuing education, and professional development opportunities • The opportunity to drive success alongside some of the top publishers in the world