Customer Service Representative I

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🔥 0 minutes ago

🌵 Arizona, Florida, +3 more states – Remote

🌵 Arizona – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌪️ Kansas – Remote 🤠 Texas – Remote

💵 $18 - $22 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Amynta Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2018

🤝 B2B

👥 B2C

Insurance • B2B • B2C

Amynta Group is a company that specializes in providing comprehensive risk management solutions, including specialty property and casualty insurance products, captive insurance programs, and warranty and protection plans. Serving both businesses and consumers, Amynta Group connects clients with a network of trusted professionals to help manage risks and achieve their goals in today's challenging environment. They represent a variety of stakeholders, including insurance companies, retail agents, auto dealers, and consumer retailers, while offering products like workers' compensation, general liability, and trade credit insurance.

📋 Description

• Provide routine customer service and policy support to agents and carriers by answering questions regarding coverage, rates, billing issues, and general policy reviews. • Communicate with agents and carriers via multiple channels (phone, chats, emails) while navigating multiple systems and platforms. • Research, resolve, and clearly communicate customer inquiries in accordance with established service standards, escalating issues as appropriate • Maintain a working knowledge of products, services, and promotions • Review and process applications, binders, endorsements, and other documentation required for policy issuance, including time-sensitive requests • Complete required forms and documentation and accurately record all customer interactions and transactions in the CRM system • Organize and maintain policy files to ensure proper documentation management • Assist with the creation, documentation, and continuous improvement of processes • Collaborate with team members and cross-functional partners to ensure accurate and timely completion of work • Provide excellent customer service to both internal and external partners • Perform other duties as may be assigned

🎯 Requirements

• High school diploma or equivalent • Strong written and verbal communication skills, with confidence handling customer interactions • Recognizes the importance of maintaining high standards in service delivery • Ability to evaluate policy information, recognize potential issues, and take appropriate action to resolve them • Proficiency in Microsoft Office and web-based systems, with the ability to quickly learn new tools and navigate multiple systems simultaneously • Remote-ready mindset: self-motivated, organized, and able to manage priorities independently • Ability to troubleshoot basic issues with equipment such as headset, internet, and connectivity. • This is an entry-level CSR role. While commercial insurance or related customer service experience is a plus, it’s not required.

🏖️ Benefits

• Comprehensive benefits include medical, dental, vision, disability, and life insurance • 401(k) with company match • Paid time off plus company holidays