Customer Service Representative

Job not on LinkedIn

🔥 14 minutes ago

🌵 Arizona – Remote

🌵 Arizona – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Amynta Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2018

🛡️ Insurance

🤝 B2B

👥 B2C

Insurance • B2B • B2C

Amynta Group is a company that specializes in providing comprehensive risk management solutions, including specialty property and casualty insurance products, captive insurance programs, and warranty and protection plans. Serving both businesses and consumers, Amynta Group connects clients with a network of trusted professionals to help manage risks and achieve their goals in today's challenging environment. They represent a variety of stakeholders, including insurance companies, retail agents, auto dealers, and consumer retailers, while offering products like workers' compensation, general liability, and trade credit insurance.

📋 Description

• Handle a high volume of inbound phone calls and chats • Respond to and resolve customer issues in a timely fashion • Provide the highest level of customer service while remaining professional and polite • Produce certificates, policies, endorsements, and other related items for clients • Support team goals through related duties and special projects • Provide standard information and complete forms within guidelines • Meet or exceed department metrics for call handling and quality

🎯 Requirements

• High school diploma or equivalent required • Prior customer service experience preferred • Call center environment experience is a plus • Post-secondary education preferred • Experience working in an office or customer-focused environment preferred • Ability to work Pacific Time Zone, 8AM–5PM • Ability to work independently in a remote environment • Strong self-motivation, organization, and time management skills • Ability to troubleshoot basic equipment and connectivity issues, including headset, internet, and system access • Strong computer and data entry skills • Ability to learn and navigate software and web-based applications • Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint • Ability to manage multiple priorities, operate dual monitors, and maintain accuracy • Strong attention to detail and ability to follow established procedures and instructions • Ability to read, interpret, and apply information effectively • Understanding of department performance metrics related to call handling and quality preferred • Adaptability and willingness to learn new processes, systems, and responsibilities • Positive attitude, strong integrity, and commitment to excellent customer service

🏖️ Benefits

• Major Holidays off • Paid Vacation • Health benefits • Dental benefits • Vision benefits • 401(k) • Reasonable accommodation throughout the recruitment process • Equal Employment Opportunity