Client Success Manager

🔥 0 minutes ago

🐎 Kentucky – Remote

🐎 Kentucky – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Fetcherr

WebsiteLinkedInAll Job Openings

51 - 200 employees

📦 Logistics

✈️ Travel

🤖 Artificial Intelligence

Logistics • Travel • Artificial Intelligence

Fetcherr is at the forefront of AI-driven solutions for the airline industry. Founded in 2019, the company specializes in dynamic pricing and market forecasting through its core product, the Generative Pricing Engine (GPE). Utilizing the Large Market Model (LMM), Fetcherr optimizes revenue and operational efficiency by simulating market dynamics and allowing real-time adjustments across various operational aspects. With partnerships with airline giants like Virgin Atlantic, WestJet, Azul, and Viva Aerobus, Fetcherr enhances the airline's decision-making capabilities and profitability through significant revenue generation uplift.

📋 Description

• Serve as the day-to-day contact for strategic clients • Manage client relationships and ensure high levels of satisfaction and engagement • Understand client needs and business goals and translate them into actionable plans aligned with Fetcherr’s capabilities • Identify opportunities to drive additional client value through product adoption, feature utilization, and cross-sell initiatives • Support contract renewals and commercial discussions with internal stakeholders • Coordinate with Product, Program, Tech, Support, and Data Science teams for solution delivery and issue resolution • Monitor client performance metrics, analyze trends, and provide continuous-improvement insights and recommendations • Represent the client’s voice internally to influence product development and service enhancements • Work closely with global clients and internal teams

🎯 Requirements

• 10–12 years of experience in a client-facing commercial role, ideally involving customer success, account management, or strategic partnerships • Strong interpersonal and relationship management skills • Excellent verbal and written communication skills • Ability to present effectively to senior stakeholders • Analytical thinking and ability to derive insights from data and drive strategic conversations • Ability to manage multiple priorities in a fast-paced, dynamic environment • Bachelor’s degree in Business, Economics, Aviation Management, or a related field • Experience in travel, mobility, logistics, marketplaces, or other demand-driven industries is an advantage • Experience working with enterprise clients is an advantage • Willingness to travel for client meetings, QBRs, or industry events

🏖️ Benefits

• Competitive salary and performance-based incentives • Comprehensive benefits package • Professional development opportunities • Flexible work options, including remote opportunities • Collaborative and inclusive workplace culture • Opportunity to work with cutting-edge AI technology across multiple industries