Director – Platform Management, Decision Management Platform

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $143.5k - $225.5k / year

⏰ Full Time

🔴 Lead

👔 Director

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FICO

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1956

💸 Finance

🤖 Artificial Intelligence

☁️ SaaS

Finance • Artificial Intelligence • SaaS

FICO is a leading analytics and software company renowned for its FICO® Score, a tool widely used by lenders to assess credit risk. The company offers a comprehensive platform that leverages data, AI, and machine learning to power intelligent decision-making and customer engagement across various industries. FICO's solutions span fraud detection, credit scoring, and customer lifecycle management, making it vital to sectors such as finance and telecommunications. Its innovative products help businesses optimize outcomes through real-time analytics, business composability, and scenario management.

📋 Description

• Define and drive the long-term strategy and roadmap for DMP, synthesizing Voice of Customer input, industry trends, and innovation in decision automation. • Establish an innovation horizon that advances DMP core capabilities, including identity access management, compute, data service providers, and infrastructure, to accelerate competitive advantage and platform adoption. • Balance short-term customer needs against a long-term plan for market dominance, including build vs. buy awareness and growth projections to inform development prioritization. • Ensure rationalization of DMP capabilities across Decisioning, Analytics, Feature Management, Optimization, and Simulation, to deliver a cohesive platform-driven customer experience. • Establish a market thought leadership position through analyst reviews, publications, PR, emerging industry practice, and client engagement. • Connect and quantify growth dependencies (focused on customer satisfaction) for enabling Platform capabilities, collaborating with other Platform Management team members for input into development prioritizations. • Package well-formed development proposals through the prioritization process and provide leadership and accountability to assigned Engineering Teams. • Lead, mentor, and develop a small team of Senior Managers and Managers, fostering a culture of innovation, accountability, and continuous improvement. • Establish, monitor, and improve standard pricing, contract terms, and commercial constraints that balance DMP market adoption and recurring revenue growth with profitable business returns. • Drive continuous improvement of COGS, operational efficiency, and expense management aligned to business objectives and informed by Sales feedback. • Plan, review, and coordinate DMP ecosystem communications around releases, enhancements, enablement, and collateral, inclusive of FICO Sales, Partners, and Solutions constituents. • Partner with Engineering to ensure timely, high-quality execution of DMP services aligned to business objectives and customer expectations. • Develop and maintain an accurate customer-facing roadmap for DMP covering near-term delivery and future platform direction.

🎯 Requirements

• Proven platform or product management expertise including product ideation, roadmap development and validation, scrum product ownership, coordination with engineering in an Agile environment. • Deep knowledge of the Decisioning industry across banking, insurance, telco, and emerging verticals, with a strong grasp of client business problems and how decisioning capabilities address them. • Understanding of decision logic execution within pipelines, including rules engines, Machine Learning models, and mathematical optimization, and the ability to translate these capabilities into compelling customer value propositions. • Demonstrated ability to identify, establish ROI, and prioritize market opportunities spanning both discrete and integrated synergistic platform capabilities. • Experience working in complex, matrixed organizations with a track record of aligning cross-functional teams, influencing without direct authority, and driving decisions to consensus. • Demonstrated success in leading and developing a team of product professionals, with the ability to coach and elevate others while maintaining personal accountability for outcomes. • Executive-level communication and presentation skills, with the ability to distill complex platform and technical concepts into clear, compelling narratives for diverse audiences. • Experience in financial services or other regulated industries preferred. • BS degree in business or software engineering required; MBA or equivalent experience strongly preferred.

🏖️ Benefits

• An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others. • The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences. • Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so. • An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.