Senior Manager – Consumer Lending Client Success

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $112k - $176k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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FICO

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1956

💼 Consulting

🛡️ Insurance

🏥 Healthcare

Consulting • Insurance • Healthcare

FICO is a leading analytics and software company renowned for its FICO® Score, a tool widely used by lenders to assess credit risk. The company offers a comprehensive platform that leverages data, AI, and machine learning to power intelligent decision-making and customer engagement across various industries. FICO's solutions span fraud detection, credit scoring, and customer lifecycle management, making it vital to sectors such as finance and telecommunications. Its innovative products help businesses optimize outcomes through real-time analytics, business composability, and scenario management.

📋 Description

• Own and manage day-to-day post-sale relationships with assigned clients and partners • Serve as the primary point of contact for ongoing client and partner engagement • Drive adoption, correct usage, and operational stability across FICO Score solutions to maintain existing revenue • Identify risks to renewal, usage, or client experience and coordinate mitigation plans • Review application and transactional activities to identify material revenue-impacting changes and communicate findings to Revenue Accounting • Understand and reinforce commercial agreements, licensing models, contractual levers, and compliant usage • Identify expansion opportunities and collaborate with Scores Sales Executive on solution design, pricing changes, and commercial alignment • Provide usage analysis, client insight, and operational readiness for expansion and upsell motions • Communicate new product features and enhancements to clients and partners • Support change-management planning during product or operational changes • Review client invoicing and resolve billing or usage discrepancies with internal teams • Capture and communicate client feedback and requests into the product roadmap

🎯 Requirements

• Bachelor’s degree required; advanced degree a plus • 3+ years’ experience managing post-sale client relationships in B2B software, analytics, or data licensing environments • Strong understanding of commercial agreements, licensing models, and revenue drivers • Ability to analyze usage, transactional, and revenue data to identify risks and opportunities • Excellent communication and stakeholder management skills, including executive-level interaction • Proven ability to operate in a matrixed, cross-functional environment with Sales, Finance, Support, and Product teams • Strong organizational, prioritization, and follow-up skills with a customer-first mindset • Ability to travel roughly 25%

🏖️ Benefits

• Inclusive culture reflecting core values • Professional development and valuable learning experiences • Competitive compensation, benefits and rewards programs • Work/life balance • Employee resource groups • Social events • Support to develop skills and grow your career