Senior Product Owner – Salesforce, AI, CX, Revenue

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $96.6k - $151.8k / year

⏰ Full Time

🟠 Senior

✅ Product Manager

👻 Ghost score 0%

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FICO

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1956

💼 Consulting

🛡️ Insurance

🏥 Healthcare

Consulting • Insurance • Healthcare

FICO is a leading analytics and software company renowned for its FICO® Score, a tool widely used by lenders to assess credit risk. The company offers a comprehensive platform that leverages data, AI, and machine learning to power intelligent decision-making and customer engagement across various industries. FICO's solutions span fraud detection, credit scoring, and customer lifecycle management, making it vital to sectors such as finance and telecommunications. Its innovative products help businesses optimize outcomes through real-time analytics, business composability, and scenario management.

📋 Description

• Serve as Salesforce/Systems Product Owner for assigned business units • Convert requirements conversations and meeting notes into user stories, acceptance criteria, and testing notes in Jira • Lead the Salesforce feature release lifecycle and guide project delivery against established roadmaps • Intake, triage, and synthesize requests to identify prioritization patterns and stakeholder conflicts • Coordinate development, testing, go-live, issue resolution, and change management • Translate business requirements into solutions built on the Salesforce platform and FICO’s technical landscape • Evaluate, design, and champion intelligent automation and agentic workflows • Advise the business on solution feasibility, user experience, impact, and appropriate use of agentic solutions • Serve as a subject matter expert on FICO’s Salesforce data and integrations • Challenge data models, influence integration design, and support data governance and reporting requirements • Build proof-of-concepts and design and execute testing approaches for potential solutions • Configure Agentforce agents, create prompt templates and AI-assisted user experiences, and validate AI agent behaviors • Develop training materials and drive adoption of technology and process changes • Partner with global operations teams, including through train-the-trainer programs

🎯 Requirements

• Experience in business analysis, consulting, and/or administration on the Salesforce platform • Experience with Salesforce Sales Cloud, Service Cloud, Experience Cloud, and Lightning preferred • Subject matter expertise in Salesforce CRM sales and customer experience principles, including Opportunity Management, Account and Contact Management, Lead Management, Quoting, Case Management, Entitlements, SLA Management, and Customer Onboarding • End-to-end understanding of pre- and post-sale customer journeys • Working knowledge of sales, marketing, finance, customer success, and support operations • Hands-on experience using AI tools such as Claude, Copilot, ChatGPT, or similar • Hands-on experience with Salesforce Agentforce or similar agentic AI platforms strongly preferred • Strong knowledge of data structures, governance, internal controls, and permission security • Experience with agile methodologies • Excellent communication and presentation skills • Proficiency in Microsoft PowerPoint, Word, and Excel required • Proven organizational, analytical, and project management skills • Bachelor’s degree in Business Administration, Computer Science, Information Technology, or related field • Salesforce certifications preferred, including Salesforce Certified Platform Administrator, Platform App Builder, Agentforce Sales Consultant, Agentforce Service Consultant, Revenue Management Consultant, Experience Cloud Consultant, Agentforce Specialist, or Data 360 Consultant

🏖️ Benefits

• Inclusive culture reflecting FICO’s core values • Professional development and valuable learning experiences • Competitive compensation, benefits and rewards programs • Work/life balance • Employee resource groups • Social events • Equal employment and advancement opportunities