Customer Support Associate – Depositions

🕒 February 13

🇺🇸 United States – Remote

💵 $61k - $72k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Filevine

WebsiteLinkedInAll Job Openings

201 - 500 employees

☁️ SaaS

🤖 Artificial Intelligence

💰 $108M Series D on 2022-04

SaaS • Legal • Artificial Intelligence

Filevine is a comprehensive legal technology platform that offers a wide range of services tailored to law firms and legal practitioners. The platform provides solutions for case management, document management, and contract management, as well as lead management and business analytics. Utilizing advanced AI technologies, Filevine enhances the legal workflow with tools such as DemandsAI, ImmigrationAI, and FilevineAI to automate tasks and improve productivity. It integrates seamlessly with popular tools like QuickBooks and Gmail, ensuring a complete legal tech stack. Filevine also offers eSignature capabilities, time and billing features, and a client portal to facilitate communication. The platform is utilized by various types of law practices, including personal injury, family law, mass torts, and more, and is recognized for its robust security standards and compliance certifications such as SOC 2 Type II and HIPAA.

📋 Description

• Create and maintain voice of the customer feedback loops and processes, reporting, and documentation • Own decision-making when troubleshooting issues as they arise for customers • Provide high-quality, end-to-end support (email, phone) across all products and services throughout the deposition lifecycle • Maintain clean, accurate organization and user data to support billing, reporting, and downstream workflows • Collaborate with Product and Engineering to design, optimize, and execute processes that ensure timely, high-quality deliverables across our SaaS products

🎯 Requirements

• 2+ years in customer or technical support in a fast-paced environment • Process-minded and detail-oriented, with strong organizational and time management skills • Empathetic communicator who thrives in both written and verbal customer interactions • Comfortable navigating multiple systems, handling confidential documents, and juggling shifting priorities • Legal, legal tech, and back-office operations experience is a plus • Zendesk, Quo, and Zoom experience is a plus

🏖️ Benefits

• Medical, Dental, & Vision Insurance (for full-time employees) • Competitive & Fair Pay • Maternity & paternity leave (for full-time employees) • Short & long-term disability • Opportunity to learn from a dedicated leadership team • Top-of-the-line company swag