Supervisor, In-House Processing

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🔥 16 minutes ago

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Finance of America

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💸 Finance

🏦 Banking

Finance • Banking

<Finance of America> Finance of America is a U. S. -based mortgage lender specializing in reverse mortgages and home equity solutions for older homeowners. The company offers proprietary and government-backed products (including HomeSafe and HECM), lines of credit and loans up to $4M, borrower education and calculators, and partner tools for financial professionals and wholesale partners. It is a licensed mortgage banker focused on helping homeowners (typically 55+) access home equity for retirement, home improvements, or living expenses while providing consumer protections and counseling.

📋 Description

• Responsible for overseeing the loan processing function • Ensuring that Reverse Mortgage loans move efficiently and compliantly from application through closing • Provides leadership, guidance, and training to processing staff • Maintains a high standard of accuracy, compliance, and customer service • Acts as the key liaison between clients, Loan Officers, underwriting, funding, and other internal/external partners • Drives operational excellence and pipeline management • Monitors productivity, quality, and pipeline capacity • Provides regular feedback and performance evaluations • Trains new processors on systems, guidelines, and best practices • Tracks pipeline status and identifies bottlenecks to maintain efficiency and loan quality • Ensures all disclosures and documentation meet federal, state, and investor requirements • Reviews loan files for completeness and accuracy before submission to underwriting and closing • Fosters strong communication channels between processors, Loan Officers, underwriters, funders, title companies, and clients • Partners with sales and operations leadership to continuously improve workflows

🎯 Requirements

• Minimum of 5 years of mortgage loan processing experience • At least 2 years in a supervisory or management role • Strong knowledge of Loan Origination Systems (LOS) • Solid foundation regarding TRID, COC, ECOA • Proven ability to manage a high-volume pipeline while ensuring accuracy and compliance • Current knowledge of industry guidelines and procedures as well as federal, state and local regulations • Exceptional organizational and problem-solving skills with strong attention to detail • Excellent communication skills, both written and verbal • Proficiency with Microsoft Office Suite • Demonstrated leadership, coaching, and mentoring skills • Ability to thrive in a fast-paced environment and adapt quickly to change • Strong customer service orientation with a focus on borrower and partner satisfaction

🏖️ Benefits

• Health, dental, vision, life insurance • Paid time-off benefits • Flexible spending account • 401(k) with employer match • ESPP