Care Supervisor

🔥 15 minutes ago

⛰️ Colorado, Texas – Remote

⛰️ Colorado – Remote 🤠 Texas – Remote

💵 $64k - $96k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Fuze Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

🤝 B2B

💊 Pharmaceuticals

SaaS • B2B • Pharmaceuticals

Fuze Health is a technology-led healthcare company that provides integrated pharmacy solutions, clinical services, and data-driven software to healthcare organizations, payers, employers, and life sciences partners. Through its FuzeRx digital pharmacy, Fuze Services clinical programs, and Fuze Technologies platform, it delivers API-powered prescription fulfillment, telehealth, diagnostics and genomics, patient engagement, and analytics to improve access, adherence, early identification of conditions, and outcomes at scale.

📋 Description

• Assist in establishing operational excellence, particularly as it pertains to patient experience, employee morale, industry standards, compliance, and performance metrics • Supervise and develop a team of Alto technicians and be responsible for employee engagement, training and communicating and adhering to performance standards • Review, score, and provide feedback to improve the quality of care team interactions • Own technician workflow and operations • Ensure the critical metrics for efficiency, service levels, and quality for prescription processing are met • Coach and develop technicians to optimize quality and patient experience • Create training materials and lead training sessions for successful technician onboarding • Manage staffing, scheduling, workflows, hiring, performance evaluations, and disciplinary action • Partner with the Quality Team to ensure patient safety and clinical excellence

🎯 Requirements

• An active pharmacy technician license in good standing with Colorado or Texas State board of pharmacy, free of any disciplinary actions • 1-3 years prior experience managing teams of pharmacy technicians and clerks in a retail, mail order setting or hub setting or equivalent experience as a systems, people and process trainer in a similar environment • Demonstrated passion for continuous improvement, defect identification, and solution implementation • Ability to define and manage performance and success against business, people and patient satisfaction KPIs • Demonstrated success in providing training, coaching, and performance feedback.

🏖️ Benefits

• dental, vision, and multiple group medical plans to choose from • 401(k) retirement savings plan • group life insurance • accidental death and dismemberment (AD&D) insurance • flexible spending account (FSA) and health savings account (HSA) • commuter benefits • employer-paid short-term (STD) and long-term disability (LTD) insurance • additional supplemental insurance plans (spouse life insurance, legal insurance, an employee assistance program, home health testing kits, and a fertility medication discount program) • flexible vacation time • accrued paid sick time • 10 paid holidays • (2 floating holidays for full time non-exempt employees) • eight weeks of paid parental leave for eligible employees • additional paid weeks for the birthing parent • 4 weeks paid caregiver leave • a Lifestyle Spending Account allowance each month