SVP, Mortgage Operations

Job not on LinkedIn

🔥 22 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

⚙️ Operations

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👻 Ghost score 10%

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Finance of America

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🛡️ Insurance

💸 Finance

🏦 Banking

Insurance • Finance • Banking

<Finance of America> Finance of America is a U. S. -based mortgage lender specializing in reverse mortgages and home equity solutions for older homeowners. The company offers proprietary and government-backed products (including HomeSafe and HECM), lines of credit and loans up to $4M, borrower education and calculators, and partner tools for financial professionals and wholesale partners. It is a licensed mortgage banker focused on helping homeowners (typically 55+) access home equity for retirement, home improvements, or living expenses while providing consumer protections and counseling.

📋 Description

• Provide executive leadership and strategic direction for end-to-end Mortgage Operations across retail and wholesale channels • Diagnose the operating model using data and end-to-end process analysis • Develop and execute an operational transformation strategy focused on simplification, standardization, scalability, automation, and measurable improvements • Design and implement responsible AI and intelligent automation in fulfillment workflows • Deploy automation capabilities at production scale and redesign roles and staffing models • Establish AI-proficiency expectations and manage adoption and output as performance metrics • Maximize the existing loan origination and technology environment through process redesign and workflow automation • Establish performance standards, service levels, KPIs, dashboards, operating cadences, and capacity measures • Partner with Technology, Product, Data, Quality Control, Risk, Compliance, Capital Markets, and channel leadership • Ensure processes comply with FHA, Ginnie Mae, investor, securitization, regulatory, quality, and Company requirements • Lead cross-functional process redesign initiatives to improve cycle time, cost per loan, throughput, quality, and capacity • Evaluate initiatives using measurable business outcomes and data-driven prioritization • Promote accountability, adaptability, continuous learning, and evidence-based decision-making • Deliver first-year outcomes including reduced cost to produce and cycle time, production AI automation, measurable performance standards, and an organization design supporting 2027 volume targets within existing headcount • Report to the Chief Operations Officer, FAR

🎯 Requirements

• Minimum of 10 years of progressive experience in mortgage operations, lending operations, financial services operations, banking, fintech, or a closely related field, including significant senior leadership responsibility • Experience leading a large, multi-functional operations or fulfillment organization through functional leaders in a regulated lending or financial-services environment • Record of transforming and modernizing operational functions with measurable improvements in cycle time, unit cost, productivity, capacity, throughput, quality, and/or customer experience • At least one transformation producing a 25%+ improvement in unit cost or cycle time • Hands-on experience implementing AI, intelligent automation, workflow technology, or comparable digital capabilities in core operational processes at production scale, with measured productivity or unit-cost impact • Strong knowledge of mortgage fulfillment functions, including processing, underwriting, appraisal, closing, funding, post-closing, and securitization loan-level diligence • Knowledge of applicable regulatory and investor requirements • Ability to establish and manage performance through data, KPIs, service standards, dashboards, reporting, forecasting, and consistent management routines • Experience driving operational change through an existing technology stack using process redesign and automation • Technical fluency to partner with Technology, Engineering, Data, and Product leaders and evaluate build-versus-buy decisions • Executive leadership capabilities including leadership assessment, coaching, organizational design, change leadership, succession planning, and development of high-performing teams • Sound judgment balancing operational speed, innovation, customer experience, regulatory compliance, investor requirements, risk management, and quality • Experience leading teams in a geographically distributed or remote work environment • Effective communication with senior executives and cross-functional stakeholders • Evidence-based, adaptable approach to complex operational problems and significant organizational change • Bachelor's degree in Business Administration, Finance, Operations Management, or a related field

🏖️ Benefits

• Health insurance • Dental insurance • Vision insurance • Life insurance • Paid time-off benefits • Flexible spending account • 401(k) with employer match • Employee Stock Purchase Plan (ESPP)