Bilingual Call Center Representative

Job not on LinkedIn

🔥 1 minute ago

🌵 Arizona, Idaho, +1 more states – Remote

🌵 Arizona – Remote 🥔 Idaho – Remote ⛷️ Utah – Remote

💵 $20 / hour

⏰ Full Time

🟢 Junior

📞 Call Center Representative

🚫👨‍🎓 No degree required

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Finity

WebsiteLinkedInAll Job Openings

201 - 500 employees

🛡️ Insurance

💼 Consulting

🏥 Healthcare

Insurance • Consulting • Healthcare

Finity is a trusted partner offering actuarial services, data analytics, and management consulting across various sectors including insurance and financial services. Leveraging advanced technologies such as AI and a deep understanding of health, climate, and sustainability issues, Finity provides innovative solutions tailored to the unique challenges faced by both tech startups and large organizations. Their emphasis on open communication and client collaboration ensures that they prioritize client needs throughout every project stage, from design to implementation.

📋 Description

• Assist members from our remote call center • Conduct inbound and outbound calls for our health and wellness incentive programs in English and Spanish • Summarize notes for each call accurately in accordance with Finity’s quality assurance procedures • Provide consistently excellent customer service • Register members to wellness programs • Assist members with navigating our wellness portals and ordering catalog items • Manage multiple software interfaces for different wellness programs according to member needs • Maintain consistent punctuality and attendance to provide complete call queue coverage at all times • Follow best practices regarding HIPAA laws and protection of members PHI at all times

🎯 Requirements

• At least 1 year of customer service experience in a call center environment • Performance-driven; able to consistently meet daily and monthly required benchmarks • Ability to work with different software programs and interfaces, such as call center applications and Microsoft Office • Ability to conduct member conversations in full compliance with HIPAA laws and quality assurance regulations • Must be comfortable with a high volume of inbound calls • Ability to remain professional and composed during each call • Excellent attendance record and punctuality • Ability to type at least 40 WPM • Must be able to use computer/monitor throughout the course of the work day • High-speed internet connection required (at least 50 mbps) • Must have a quiet, distraction-free space to work without background noise • Bilingual fluency in English/Spanish is required.

🏖️ Benefits

• Competitive paid time off benefit (30 days per year to start; increases to 35 days at the 3rd year of employment) • Company paid holidays • Comprehensive medical, dental, vision, company-paid short and long-term disability, company-paid life insurance, supplemental insurance, and company contribution to HSA account • Professional development funds • 401(k) with company match.