Chargeback Analyst

🕒 September 4

🌐 Poland, Spain, +1 more countries – Remote

🇵🇱 Poland – Remote 🇪🇸 Spain – Remote 🇨🇾 Cyprus – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Analyst

👻 Ghost score 18%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Finom

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2019

💳 Fintech

💸 Finance

🤝 B2B

Fintech • Finance • B2B

Finom is a fintech company offering comprehensive financial services for SMEs, freelancers, and companies. The platform provides tools for invoicing, expense management, and easy online account opening with added benefits like cashback and international IBAN accounts. Finom ensures data security through partnerships with banks like SolarisBank and Treezor, making it a fast and reliable service for business financial management.

📋 Description

• Own the end-to-end chargeback process • Conduct end-to-end processing of issuing and acquiring chargebacks • Provide support for transactions • Shape, build, and continuously refine Payment Operations processes • Communicate proactively with clients, including direct email outreach, regarding payments • Liaise with payment infrastructure providers to escalate requests and monitor issue resolution • Improve how payment services are delivered across customer-facing products • Manage daily operational requests and identify and implement optimization opportunities

🎯 Requirements

• Proven experience in chargeback or card operations • Experience within a neo-bank, PSP, or fintech environment is a plus • Strong knowledge of the end-to-end payment lifecycle and chargeback handling processes • Fluent in English • Startup mindset with proactive identification of inefficiencies and effective solutions • Comfortable working autonomously and collaborating cross-functionally • Strong analytical mindset and ability to assess data and drive informed decisions • Proficiency in Excel and other tools

🏖️ Benefits

• Continuous personal and professional development opportunities • Flexibility to travel and work remotely or in a hybrid model across Europe • Stock Options Program available to every team member • Constant support and care • Work & Swim Program: one month in a corporate apartment in Cyprus • Equal opportunity and diversity-focused workplace