Senior Community Engagement Manager

🔥 14 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

👫 Community Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Trellix

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🔒 Cybersecurity

🤖 Artificial Intelligence

🏢 Enterprise

💰 $35M Venture Round on 2000-04

Cybersecurity • Artificial Intelligence • Enterprise

Trellix is a leading cybersecurity company that provides a comprehensive AI-powered security platform. It offers a wide range of products and services including endpoint security, data security, network security, threat intelligence, email security, and cloud security. With advanced threat detection and response capabilities, Trellix empowers security operations centers worldwide to efficiently manage and respond to cyber threats. The company is recognized by key industry analysts as a leader in extended detection and response (XDR) and network detection and response (NDR). Trellix also offers professional services, cybersecurity education, and manages detection and response (MDR) services, ensuring clients are well-protected and informed about the latest cybersecurity threats.

📋 Description

• Own and drive the growth of the Trellix online community • Develop and execute engagement programs including AMAs, virtual events, member spotlights, discussion threads, and product feedback forums • Moderate community discussions and respond to member questions • Identify and nurture highly engaged community members • Partner with Product, Customer Success, and the Trellix Learning Center on resources, product updates, and training content • Monitor and report community health metrics, including membership growth, engagement rates, and member sentiment • Expand and evolve Trellix's Social Ambassador Program • Identify and recruit advocates from customer, partner, and employee communities • Develop enablement resources, engagement initiatives, and incentive programs for ambassadors • Provide ambassadors with shareable content, messaging toolkits, and access to Trellix news, events, and thought leadership • Build relationships with ambassadors and recognize their contributions • Track ambassador activity, reach, impact, program growth, and ROI • Support Trellix's organic social media strategy across LinkedIn and YouTube • Develop and manage a content calendar • Create copy, graphics, and short-form video for a B2B cybersecurity audience • Collaborate with Product, PR, Sales, and Customer Success teams on brand voice • Track and report organic social performance and refine strategy using data-driven insights

🎯 Requirements

• 5 to 7 years of experience in community management, social media, or brand advocacy, preferably in a B2B technology or cybersecurity environment • Proven experience managing and growing online communities, with a track record of driving meaningful engagement and measurable results • Experience working with or expanding ambassador or advocacy programs • Strong writing and storytelling skills with the ability to translate complex technical topics into clear, engaging content for a professional audience • Experience managing online communities using platforms such as Khoros, Higher Logic, Discourse, or similar • Working knowledge of cybersecurity concepts, trends, or terminology • Proficiency with Sprout Social, Totango, Salesforce, or similar social media management and customer success tools • Track record of measuring and reporting on community and social KPIs • Ability to build strong relationships across internal teams and external stakeholders

🏖️ Benefits

• Flexible work hours • Family-friendly benefits • Retirement Plans • Medical, Dental and Vision Coverage • Paid Time Off • Paid Parental Leave • Support for Community Involvement