Legal and Deficiency Recovery Manager

🔥 16 minutes ago

🇺🇸 United States – Remote

💵 $130k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍💼 Attorney / Lawyer

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First Help Financial

WebsiteLinkedInAll Job Openings

51 - 200 employees

🚘 Automotive

💼 Consulting

📦 Logistics

Automotive • Consulting • Logistics

First Help Financial is an innovative and fast-growing auto finance company that has been serving customers with limited access to financial services for over a decade. The company focuses on providing fairly priced auto loans to consumers who are typically overlooked or mispriced by traditional financial institutions. Dedicated to a mission-driven approach, First Help Financial values culture, diversity, collaboration, and impeccable customer service, working closely with communities to support financial success and understanding. They offer multilingual customer support from application to payoff, ensuring a partnership for customer financial success.

📋 Description

• Design and own qualification criteria for legal escalation of post-charge-off deficiency balances • Audit account routing, monitor the legal escalation pipeline, review exceptions, and maintain compliance logs • Review and approve settlement letters, deficiency collection scripts, and settlement authority structures • Own legal and compliance reporting and prepare quarterly Board updates • Conduct FDCPA and UDAAP reviews and maintain a state-by-state legal viability map • Ensure ECOA and SCRA compliance and manage bankruptcy filings • Coordinate responses to CFPB inquiries, state attorney general matters, and regulatory consumer complaints • Build and deliver compliance training for post-charge-off staff • Vet third-party collection agencies and oversee agency compliance, audits, complaints, monitoring, and remediation • Evaluate and manage outside counsel, referrals, case outcomes, billing, and recovery costs • Write and maintain post-charge-off policies and procedures with version control • Manage collections-related litigation and maintain litigation reporting • Identify legal exposure and recovery gaps and implement solutions • Provide legal and compliance guidance to collections personnel • Hire and develop direct reports as program volume increases

🎯 Requirements

• 5 or more years of experience in legal operations, compliance management, or collections oversight within consumer lending, auto finance, or a third-party collection agency • Demonstrated historical career stability • Experience in non-prime or subprime auto lending specifically • Working knowledge of FDCPA, UDAAP, and applicable state consumer protection laws for post-charge-off collections • Experience managing bankruptcy filings across a consumer lending portfolio • Experience handling SCRA compliance for servicemember accounts • Experience managing outside counsel relationships, including scoping work, reviewing billing, enforcing timelines, and escalating performance issues • Experience in or alongside a deficiency recovery operation • Ability to interpret collections performance data • Bachelor's degree required • JD, paralegal certification, or CRCM preferred but not required • Experience designing, building, or leading a post-charge-off deficiency recovery program is strongly preferred • Experience managing legal collections across multiple states is strongly preferred • Experience building or administering agency compliance monitoring programs is strongly preferred • Background at a non-prime auto lender or servicer is strongly preferred

🏖️ Benefits

• Competitive health and welfare benefits including medical, dental, vision, LTD/STD, and identity theft coverage • Paid parental leave • Paid vacation • 401(k) match • Tuition reimbursement • Social activities • Monthly lunches • Employee recognition and talent development program • Healthy work-life balance • Career growth opportunities • Career planning and investment in employee development • Interview accommodations for people with special needs