Senior Manager, Business Operations

🕒 June 10

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $140k / year

⏰ Full Time

🟠 Senior

⚙️ Business Operations

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First Help Financial

WebsiteLinkedInAll Job Openings

51 - 200 employees

💸 Finance

🏦 Banking

💳 Fintech

Finance • Banking • Fintech

First Help Financial is an innovative and fast-growing auto finance company that has been serving customers with limited access to financial services for over a decade. The company focuses on providing fairly priced auto loans to consumers who are typically overlooked or mispriced by traditional financial institutions. Dedicated to a mission-driven approach, First Help Financial values culture, diversity, collaboration, and impeccable customer service, working closely with communities to support financial success and understanding. They offer multilingual customer support from application to payoff, ensuring a partnership for customer financial success.

📋 Description

• Serve as a strategic partner to executive leadership, shaping long-term direction and contributing to enterprise-level decision making • Own the analytical foundation and narrative for board-facing decisions, ensuring strategies are supported by rigorous analysis and sound business logic • Evaluate key drivers including unit economics, portfolio performance, and operational trade-offs, and provide actionable recommendations • Partner with Finance on forecasting, scenario analysis, and financial planning for strategic initiatives • Design, implement, and continuously improve the company’s operating model, including business reviews, quarterly planning, and executive reporting • Manage prioritization processes to ensure alignment with business objectives as the organization scales • Develop and enhance reporting frameworks, dashboards, KPIs, and scorecards to provide a consistent view of performance • Lead company-wide initiatives that span multiple functions, including Operations, Finance, Compliance, and Technology • Translate executive priorities into structured plans with clear scope, ownership, timelines, and success metrics • Ensure alignment between business requirements and technical execution by connecting strategy with delivery • Leverage data and analytics to inform decision making, build insights, and support leadership priorities • Identify trends and emerging risks across the business and proactively highlight areas requiring attention • Build strong relationships across leadership and functions, acting as a trusted partner in solving complex challenges • Operate with a high degree of autonomy while maintaining close alignment with PMO leadership

🎯 Requirements

• 6+ years of experience in business operations, strategic finance, consulting, banking, or a related field, with demonstrated ownership of strategic initiatives • Preferred experience in auto lending or consumer lending, with familiarity across originations, credit, and servicing • Proven ability to partner with senior leadership and contribute informed perspectives on complex business challenges • Experience building or scaling programs, processes, or reporting frameworks from the ground up • Strong execution skills with the ability to establish clarity, structure, and accountability while avoiding unnecessary complexity • Advanced analytical capabilities, with experience working across operational and financial data to generate actionable insights • Proficiency in analytical tools and technologies, including Excel and spreadsheet modeling, business intelligence platforms such as Tableau or Power BI, and familiarity with SQL or related data querying tools preferred • Excellent written communication skills, with the ability to synthesize complex information into clear, concise, and leadership-ready materials • Ability to operate effectively in ambiguous, fast-paced environments with a focus on outcomes and decision-making • Strong interpersonal and collaboration skills, with the ability to navigate cross-functional priorities • Hands-on approach and willingness to independently develop analyses, materials, and deliverables as needed

🏖️ Benefits

• Great Perks – We offer generous salaries, competitive health and welfare benefits, paid vacation, 401(k) match, tuition reimbursement, quarterly social outings, monthly lunches, a robust employee recognition, and training development program to enhance your career with us. • Culture - We are believers in maintaining a healthy work-life balance. While we work hard and care deeply about our customers and partners, we want you to have room for your family, friends, and yourself. • Growth - Company growth provides unprecedented career growth. FHF’s extraordinary year over year growth in revenue and new markets provides opportunity for you to establish and develop your career growth. We engage each employee to build a career plan that benefits everyone, and we have a proven record of investing in you.