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Business Analyst – Client Relations

🔥 4 minutes ago

🌴 South Carolina – Remote

infoinfo

💵 $67.2k - $89.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Business Analyst

Where this job comes from

Posted on First American's careers page, not through a job board

First seen by Remote Rocketship 4 minutes ago

Logo of First American

First American

10,000+ employees

Founded 1889

🏠 Real Estate

💸 Finance

🏢 Enterprise

Real Estate • Finance • Enterprise

First American is a historical company that has been operating since 1889, evolving into a $9 billion organization with over 20,000 employees and more than 700 offices worldwide. The company provides a range of products and services that assist homebuyers, sellers, businesses, and investors in the real estate market. With a strong focus on employee engagement and culture, First American emphasizes innovation, technology, and community involvement, driving transformation within the real estate industry.

📋 Description

• Serve as the intake point for client custom reporting and data requests • Meet with stakeholders to gather and document business requirements • Create business requirements documentation (BRDs) for new or changing custom reporting requests • Coordinate with Business Analysts, Data Strategy, and Reporting teams to obtain cost estimates • Provide cost estimates, hours, and expected completion dates to the Client Relations Account Executive • Track, report on, and manage new reporting requests through completion • Coordinate user acceptance testing (UAT) with key stakeholders, as applicable • Conduct post-production validation (PPV) • Educate the internal Client Relations team about enhanced reporting and provide support as needed

🎯 Requirements

• Mortgage servicing experience preferred • Excellent organizational skills and ability to manage multiple projects simultaneously • Strong analytical skills • Excellent written and verbal communication skills • Ability to present technical and nontechnical information • Experience with Smartsheet (Client Change Order) • Experience with TechManagement/DevOps • Experience with internal mailboxes • Experience with MSP/Valon

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • 401k • PTO/paid sick leave • Employee stock purchase plan • Inclusive, people-first workplace culture • Equal opportunity employment

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