Implementation Release Manager

🔥 13 hours ago

🏄 California – Remote

infoinfo

💵 $85k - $113.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Logo of First American

First American

10,000+ employees

Founded 1889

🏠 Real Estate

💸 Finance

🏢 Enterprise

Real Estate • Finance • Enterprise

First American is a historical company that has been operating since 1889, evolving into a $9 billion organization with over 20,000 employees and more than 700 offices worldwide. The company provides a range of products and services that assist homebuyers, sellers, businesses, and investors in the real estate market. With a strong focus on employee engagement and culture, First American emphasizes innovation, technology, and community involvement, driving transformation within the real estate industry.

📋 Description

• Coordinate business and operational readiness activities for upcoming product and process releases • Maintain centralized visibility into the release pipeline and readiness of upcoming changes • Partner with Product, Process, Business Validation, Learning & Development, Product Marketing, and Implementation teams • Track readiness across testing, training, communications, documentation, and implementation support • Identify and escalate gaps, risks, and dependencies affecting release readiness or end-user experience • Support release go/no-go decisions by providing visibility into business, operational, and user readiness • Assess impacts of product and process changes on existing workflows • Ensure Implementation teams have advance visibility and information to support users through releases • Support consistent release governance and adherence to release readiness requirements • Monitor release outcomes and user feedback and recommend process, coordination, and handoff improvements

🎯 Requirements

• Bachelor’s degree or equivalent combination of education and experience • Typically 4+ years of related experience • Experience in implementation, program or project management, business operations, operational readiness, deployment, or a related field • Experience coordinating initiatives across technical, operational, and business teams • Knowledge of release management, operational readiness, change adoption, and implementation practices • Strong organizational and project coordination skills • Ability to manage multiple priorities, stakeholders, and dependencies • Ability to identify risks and gaps, evaluate impacts, and facilitate resolution and escalation • Ability to translate product and technical changes into clear business, operational, and end-user impacts • Strong analytical and problem-solving skills • Strong written and verbal communication skills • Ability to facilitate cross-functional alignment and influence stakeholders without direct authority • Ability to build effective working relationships across technical and business functions • Ability to work effectively in a fast-paced environment with changing priorities • Proficiency with collaboration, project management, and workflow management tools

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • 401k • PTO/paid sick leave • Employee stock purchase plan • Inclusive workplace culture • Equal opportunity employment

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