Debit Card Dispute Specialist

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🔥 0 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $24 - $26 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

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First American Bank

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏦 Banking

💸 Finance

💳 Fintech

Banking • Finance • Fintech

First American Bank is a financial institution that provides a range of banking services, including personal and business banking solutions. They focus on offering customized financial products to meet the needs of their customers, ensuring efficient and secure banking experiences.

📋 Description

• Investigate and resolve debit card disputes by researching and monitoring cases. • Ensure Regulation E compliance is met. • Review reports for chargeback statuses. • Research cardholder unposted items and prepare checks as needed. • Process Zelle dispute claims. • Prepare the MasterCard Billing Reports (MCB). • Prepare end-of-the-month status reports. • Monitor the Account Data Compromise alerts. • Warm cards that were reissued due to the alerts. • Conduct and complete additional assignments/projects as designated by management.

🎯 Requirements

• High school diploma or equivalent required. • Minimum one year of experience in banking or bank-related field required. • Previous experience in debit/credit card operations and balancing/account reconciliation preferred. • Must be professional, comfortable speaking with external and internal contacts. • Demonstrated ability to convey thoughts and ideas effectively in written formats. • Maintain professional standards relating to spelling and grammar. • Maintain credibility through professional demeanor and appearance. • Maintain good working relationships with internal partners. • Use sound professional judgment to balance interests of the organization and customer. • Proficiency with Microsoft 365 products and applications.

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work arrangements • Paid time off • Professional development opportunities