Implementation Specialist

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🔥 23 minutes ago

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First Stop Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

🏥 Healthcare

⚕️ Healthcare Insurance

👥 B2C

Healthcare • Healthcare Insurance • B2C

First Stop Health is a comprehensive virtual healthcare provider that offers a range of services including urgent care, primary care, mental health counseling, and health coaching. Designed for both individuals and businesses, First Stop Health aims to create a delightful healthcare experience by providing accessible, affordable, and engaging care options. Their team consists of board-certified doctors, registered dietitians, health coaches, and licensed therapists who collaborate to support the complete health journey of their patients, ensuring that care is available anytime, anywhere, through a user-friendly digital platform.

📋 Description

• Oversee and manage a portfolio of employee benefit implementations for smaller clients • Define employee benefit scope, objectives, and deliverables • Utilize software to manage and monitor comprehensive project plans and track progress • Identify launch risks and issues, implementing strategies for a successful launch • Communicate implementation status, updates, and key milestones to stakeholders • Provide ongoing support for active clients regarding member eligibility files and benefits documentation • Document all client interactions, issues, and resolutions • Provide feedback to product and operations teams

🎯 Requirements

• Minimum of 3 years of experience in a client services role and/or implementation role • Excellent written and verbal communication skills • Strong ability to build relationships and collaborate cross-functionally • Ability to systematically investigate, troubleshoot, and resolve technical and service-related issues • Resourcefulness in navigating ambiguous or complex situations • Capability to manage multiple tasks or tickets simultaneously and prioritize work • Comfortable working in fast-paced or dynamic environments

🏖️ Benefits

• Various health and medical coverage options • Dental and vision coverage • Disability and life coverage • Monthly medical waiver allowance • Remote-first work environment • Flexible paid time off • Summer Fridays • Employer match 401k plan • Monthly phone stipend • First Stop Health membership benefit providing virtual care solutions